Test your knowledge on fraud prevention by answering these 11...

One of the consequences of social distancing and other restrictions, during the pandemic, such as those on business operating hours, is that consumers spent more of their time searching for information, shopping, and streaming entertainment on-line. With more free time on their hands and money in...

Firms and representatives in the financial services industry occasionally encounter situations where a client’s vulnerability causes the client to make decisions that are contrary to his or her financial interests, needs or objectives or that leave him or her exposed to potential financial...

Le français suit l’anglais. As of June 30, 2022, banks will be required to send electronic alerts to their customers to help them manage their finances and avoid unnecessary fees.  Some banks have already started sending these alerts to their customers.  The electronic alerts are part of the...

L’Explorateur d’allègements financiers : un outil pour connaître les mesures d’aide et d’allègement liées à la COVID-19 dont vos clients pourraient bénéficier En réponse à la pandémie de COVID-19 et en raison de la complexité des mesures d’aide et d’allègement offertes à...

This resource is temporarily unavailable. Check back soon for access to this...

Financial empowerment (FE) is an approach to poverty reduction that focuses on improving the financial security of people living on low income. Evidence shows that embedding FE interventions into municipal welfare, employment, housing, shelter and health services can significantly boost service...

The resources in this toolkit are taken from the Prosper Canada Financial Literacy Facilitator curriculum. The full training curriculum is available for practitioners who complete our Financial Literacy Facilitator training. Prosper Canada curriculum and tools are for non-profit use only, and are...

Le présent guide fait suite à l’étude Favoriser la santé financière des aînés qu’a menée Union des consommateurs grâce au soutien financier du Fonds de subventions d’éducation financière TD de l’organisme de bienfaisance Social and Enterprise Development Innovations (SEDI). Le...

Introduced in 1998, the Canadian Education Savings Program (CESP) was designed as an incentive to encourage education savings for the post-secondary education of a child. The program is centred on Registered Education Savings Plans (RESPs), where savings accumulate tax-free until withdrawn, to pay...

The Canada Education Savings Program (CESP) recently developed a Toolkit for Public Primary Caregivers to help child welfare organizations open Registered Education Savings Plans (RESPs) and access the Canada Learning Bond (CLB) for children in care. Most children in care automatically qualify...

Prosper Canada and AFOA Canada are pleased to collaboratively tell the story of The Shared Path: First Nations Financial Wellness. This work was undertaken in the spirit of reconciliation between Indigenous Peoples and non-Indigenous people in Canada and creating a more equitable and inclusive...

Nouveaux arrivants: Le saviez-vous? Il y a des prestations et des crédits auxquels vous pourriez avoir droit si: Vous avez un numéro d’assurance sociale. Vous produisez votre déclaration de revenus chaque année même si vous n’avez aucun revenu. Nous utilisons les renseignements qui...

Lisez la présente brochure pour connaître les règles que les agents d’Ontario au travail (OT) et du Programme ontarien de soutien aux personnes handicapées (POSPH) appliquent pour décider: si 2 adultes qui habitent ensemble sont des conjoints ou conjointes si 2 personnes qui habitent...

Pour souligner leurs 50 ans d’histoire, les Associations de consommateurs du Québec s’unissent pour offrir à la population québécoise un portail qui rassemble toute une gamme d’informations et d’outils développés au fil des années grâce à leur expertise en finances...

Un nombre croissant d’organismes communautaires au Canada offrent des programmes qui aident à améliorer le bien-être financier des familles et des personnes dans leur collectivité. Certains de ces organismes préconisent également des changements aux politiques et aux systèmes pour faire en...

La brochure vous concerne-t-elle ? En lisant la présente brochure, vous apprendrez quels sont vos recours si vous considérez qu’une décision sur l’aide d’Ontario au travail (OT) ou du Programme ontarien de soutien aux personnes handicapées (POSPH) est mal fondée. Les décisions...

Dans ce document de discussion, nous passons en revue les connaissances issues de la recherche et de la pratique sur l’utilisation de la litératie financière comme stratégie complémentaire de l’accumulation de patrimoine. Dans la première section, nous examinons diverses définitions de...

A guide for consumers to help with problems related to communications services. Information is provided to allow consumers to better assert their rights and facilitate the resolution of a dispute with communication service providers. (Please note this is a French-language...

This report presents a study of the debt settlement and financial recovery industry and examines Canadian consumer issues from these services.  Data is gathered from company websites and contracts as well as customer surveys and questionnaires completed by governmental and non-governmental...

This toolkit contains resources and information which may offer support to organizations, agencies, or frontline staff supporting individuals, during a challenging time. This toolkit was developed in response to the coronavirus COVID-19 pandemic and more resources will be added as they become...

In this toolkit you'll find materials to help you learn about what's involved in tax filing, and some materials to support setting up your own community tax clinic.  Updated February 14, 2023 Find the income tax package for the province or territory where you resided on December 31,...

The ability to build assets allows an individual or family to meet long-term financial goals and create economic stability for the future. This toolkit contains resources on goal setting, action planning and information on financial products and government supports that can help with building...

Benefits and credits provide income and financial support for many individuals. This toolkit contains information on common tax credits and benefits, benefits for specific populations, and practitioner resources including case studies and information on identification documentation for accessing...

This toolkit contains tools and worksheets you can use with your financial coaching clients. Each document should be used as a part of the coach-client relationship.  This include financial coaching tools such as the financial wheel of life and tips for the first meeting, as well as tools and...