Scammers are sneaky and sly. They can target anyone, from youngsters to retirees. They can also target businesses. No one is immune to fraud. Our group of superheroes has found a way to see through the scams. Their secret is simple: knowledge is power! Read this booklet to find out how you can...

To give Canadians a better understanding of the impact fraud has on the marketplace, Fraud Facts 2017 provides a snapshot of the different types of scams that are currently affecting Canadians and what you can do to fight back. An informed consumer is a smart consumer and that is exactly what...

In the past year, 1 in 4 Canadians surveyed renegotiated their contracts or switched providers to take advantage of better deals and services. This webpage provides information on switching or renegotiating your contract to reduce your monthly bills and get better products and...

This toolkit contains resources and information which may offer support to organizations, agencies, or frontline staff supporting individuals, during a challenging time. This toolkit was developed in response to the coronavirus COVID-19 pandemic and more resources will be added as they become...

This handout is from Module 7 of the Financial Literacy Facilitator Resources. Credit bureaus are agencies that collect information about how we use credit. They produce personal credit reports. Credit bureaus are private companies. They are regulated by the province, but they are not part of...

Robo-advisors first arrived in Canada in the beginning of 2014 presenting young and middle-income investors the option of having their savings passively managed in a bundle of exchange-traded funds (ETFs) matched to their goals and risk tolerance for about a penny on the dollar per year: A perfect...

Very little is known about the number or characteristics of credit invisibles or consumers with unscored credit records. This Data Point documents the results of a research project undertaken by Staff in the Office of Research of the Consumer Financial Protection Bureau (CFPB) to better...

This handout is from Module 7 of the Financial Literacy Facilitator Resources. A credit score is a score between 300 and 900 that credit bureaus use to rate the information in your credit report. Credit bureaus use a mathematical formula based on many factors to arrive at your credit score. To...

This handout is from Module 7 of the Financial Literacy Facilitator Resources. Credit bureaus summarize your credit use in a report. The credit report is one of the main things lenders look at when they decide whether or not to give you credit. A credit report contains your history of credit...

During the Four Actions that Can Hurt Credit Scores webinar, you'll learn about: Key events which can bring down credit scores How collections are reported to credit bureaus and how long they affect scores What can happen to credit scores when you apply for too much credit in a short amount...

The Better Business Bureau Institute for Marketplace Trust (BBB Institute) is the 501(c)(3) educational foundation of the Better Business Bureau (BBB). BBB Institute works with local BBBs across North America. This report uses data submitted by consumers to BBB Scam Tracker to shed light on how...

La brochure vous concerne-t-elle ? En lisant la présente brochure, vous apprendrez quels sont vos recours si vous considérez qu’une décision sur l’aide d’Ontario au travail (OT) ou du Programme ontarien de soutien aux personnes handicapées (POSPH) est mal fondée. Les décisions...

Financial empowerment (FE) is an approach to poverty reduction that focuses on improving the financial security of people living on low income. Evidence shows that embedding FE interventions into municipal welfare, employment, housing, shelter and health services can significantly boost service...

The resources in this toolkit are taken from the Prosper Canada Financial Literacy Facilitator curriculum. The full training curriculum is available for practitioners who complete our Financial Literacy Facilitator training. Prosper Canada curriculum and tools are for non-profit use only, and are...

The Consumer Finance Protection Bureau has developed resources to help multilingual communities and newcomers in a selection of languages. The translated financial terms are available in Chinese, Spanish, Vietnamese, Korean and Tagalog. This website has many other multi-lingual resources, covering...

This report summarizes the information gathered by the Consumer Financial Protection Bureau (CFPB) regarding certain consumer complaints transmitted by the CFPB to the three largest nationwide consumer reporting agencies - Equifax, Experian and...

In 2015, the Consumer Financial Protection Bureau launched the Financial Coaching Initiative, a pilot program that provided financial coaching services to veterans and economically vulnerable consumers. Professional coaches were embedded into 60 host sites across the country, where they provided...

Financial educators are particularly aware of the prevalence of these types of financial arrangements – otherwise known as family financial exchanges (FFEs). To support practitioners helping clients through these often sensitive conversations about these arrangements, the Consumer Financial...

This paper provides a description of how having liquid savings contributes to people’s financial stability and resiliency, and the unique opportunity that tax time offers to begin saving for the short and longer term. Starting to save or continuing to save when receiving a tax refund may lead to...

This report presents the results of a large-scale field experiment that the tax preparation company H&R Block (the Company) conducted in collaboration with the Consumer Financial Protection Bureau (the CFPB). The field experiment investigated whether customers could be encouraged, through...

A growing number of retirees are not experiencing the expected gradual reduction in spending after they retire. This report summarizes the findings of a Bureau study into whether people who retired between 1992 and 2014 had the income, savings, and/or non-housing assets to maintain the same level...

This report presents the results of a Consumer Financial Protection Bureau (CFPB) funded evaluation of a Credit Builder Loan (CBL) product. CBLs are designed for consumers looking to establish a credit score or improve an existing one, while at the same time giving them a chance to build their...

The Consumer Financial Protection Bureau (CFPB) released a guide to assist intermediaries in serving individuals to access their Economic Impact Payments (EIPs). The guide, Helping Consumers Claim the Economic Impact Payment: A guide for intermediary organizations , provides step-by-step...

If you file your taxes in the United States, you can learn how your tax return can kickstart your savings. This guide from the Consumer Financial Protection Bureau walks you through some fast and easy ways to use your tax refund to increase your savings. This guide covers multiple topics...

Dealing with debt collection issues can be challenging—especially when you’re not sure if the person you’re being contacted by is a legitimate debt collector or someone trying to scam you. This video from the Consumer Financial Protection Bureau in the United States shares useful tips on...