** Managing in tough times: COVID-19 toolkit **

This toolkit contains resources and information which may offer support to organizations, agencies, or frontline staff supporting individuals, during a challenging time. This toolkit was developed in response to the coronavirus COVID-19 pandemic and more resources will be added as they become available. If you have a resource or would like to submit tips to be included in a future addition, please write to: hub@prospercanada.org.

Recently added on May 21, 2020: Indigenous Community Support Fund
May 15, 2020: Free tax clinics go virtual - CRA
+ CERB - what you need to know about cashing your cheque
+ Benefits payments for eligible Canadians to continue to Fall 2020

May 14, 2020: FAQ: Canada Emergency Response Benefit - Prosper Canada
+ Benefits for Canadians (Canada Emergency Student Benefit)
+ Changes to GIS and public pensions under COVID-19 - Government of Canada

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Government/public service information for Canadians during COVID-19

This section will be updated as more actions are taken in response to COVID-19.

Government of Canada information
(Information on the current situation, health and safety, financial and economical support)
Income tax filing and payment deadlines – Canada Revenue Agency
Free tax clinics go virtual – Canada Revenue Agency

Canada’s COVID-19 Economic Response Plan – supports available for individuals and businesses – Department of Finance Canada (updated)
Coronavirus disease (COVID-19) – Employment and Social Development Canada (ESDC)
(Information on EI, Labour Program, Passport Services, Canada Student Loans)
COVID-19: How FCAC is responding – Financial Consumer Agency of Canada (FCAC)
COVID-19: Warning of potential financial fraudsters – Financial Consumer Agency of Canada (FCAC)
COVID-19 student loan adjustments – National Student Loan Centre
Applicants Guide – Social Insurance number (applications now by mail only) – ESDC
Coronavirus disease (COVID-19) – Government of Canada

Service Canada service adjustments
Contact info during COVID-19 – Service Canada
Alternative Service Canada e-services delivery link – Service Canada
Applying for Employment Insurance – Important Notice (English) – Service Canada
Informations importantes pour présenter une demande d’assurance-emploi (Francais) – Service Canada
Service request online form – Service Canada

Non-government Canadian resources
COVID-19: Resources for Workers and Renters – Canadian Centre for Policy Alternatives (CCPA)
COVID-19 – Updates on the Law and Legal Services (Ontario) – Steps to Justice
Canada’s Six Biggest Banks Take Decisive Action to Help Customers Impacted by COVID-19 – Canadian Bankers Association (CBA)
Mental Health and the COVID-19 Pandemic – The Centre for Addiction and Mental Health (CAMH)
Financial help for Canadians affected by COVID-19 – CBC News

COVID19 Resources for Indigenous Peoples – Indigenous Climate Action
Indigenous Community Support Fund – Government of Canada

Resources for non-profits during COVID-19 – Prosper Canada resource collection

Benefits information for Canadians during COVID-19

Canada Emergency Response Benefit (CERB)
Apply for Canada Emergency Response Benefit (CERB) with CRA – Canada Revenue Agency (CRA)
Questions & Answers on CERB – Government of Canada
Six Questions on changes to the Canada Emergency Response Plan with Jennifer Robson – First Policy Response
Who can get CERB? – Steps to Justice
What is the CERB? – Prosper Canada
FAQ: Canada Emergency Response Benefit – Prosper Canada
CERB: What you need to know about cashing your cheque – FCAC

GST/HST credit and Canada Child Benefit
COVID-19 – Increase to the GST/HST amount – Government of Canada
Canada Child Benefit Payment Increase – Government of Canada
Benefits payments for eligible Canadians to extend to Fall 2020 – Government of Canada

Support for students
Support for students and recent graduates – Government of Canada
Canada Emergency Student Benefit (CESB) – Government of Canada

General emergency government benefits information
Changes to taxes and benefits: CRA and COVID-19 – Government of Canada
Coronavirus disease (COVID-19) – Economic and Social Development Canada (ESDC)
(Information on EI, Labour Program, Passport Services, Canada Student Loans)
Benefits for working-age adults impacted by COVID-19
(Plain-language summary document of benefits information for Canadians)
Overview of Government Responses to COVID-19 – FP Canada
Summary of Financial Benefits Under Canada’s COVID response plan (Multi-language) – Refugee Sponsorship Training Program
Financial help for Canadians affected by COVID-19 – CBC news benefits info Hub
Online survey to determine what government support programs you are eligible for – Corona Support
Canada Emergency Wage Subsidy Calculator for Employers – Government of Canada

Information by Canadian province/territory

Alberta
Financial Supports for People Impacted by COVID-19 – Momentum
3 Tax Filing Changes that Everyone Should Know – Momentum
Alberta’s COVID-19 response – Government of Alberta

British Columbia
BC Emergency Benefit for Workers – Government of British Columbia
Financial Supports in Response to COVID-19 – Government of British Columbia
New emergency fund for parents of children with disabilities – Government of British Columbia
New mental health supports and virtual counselling – CAMH British Columbia
BC Temporary Rental Supplement – BC Housing
Virtual Mental Health Supports During COVID-19 – Government of British Columbia
Staying Safe at Work – WorkSafe BC

Manitoba
Province of Manitoba COVID-19 Information and Support – Government of Manitoba

New Brunswick
Quick Reference Guide – Support for New Brunswick Workers and Students – NBjobs.ca, Government of New Brunswick

Newfoundland and Labrador
COVID-19 updates, FAQs, supports – Government of Newfoundland & Labrador
Public Advisory: Information for Income Support Clients Regarding the Canada Emergency Response Benefit – Government of Newfoundland & Labrador

Northwest Territories
COVID-19 information – Health and Social Services NWT
Backgrounder: Wave 2 Economic Relief Measure details – Government of NWT

Nova Scotia
Novel coronavirus – Information and support for Nova Scotians – Government of Nova Scotia
Some social assistance recipients qualify for CERB payments – The Nova Scotia Advocate
EnergyAssist – free energy programs in Nova Scotia
Government of Nova Scotia programs, services and information

Nunavut
COVID-19 – Department of Health Nunavut

Ontario
COVID-19: Support for people – Government of Ontario
Increase to Ontario GAINS payments for seniors – Government of Ontario
Economic Support and Recovery for Individuals and Families – City of Toronto
COVID-19 resources: Information about government programs, income support, housing support, and more – Social Planning Toronto
COVID-19 Resources – Association of Municipalities of Ontario
COVID-19 – Updates on the Law and Legal Services – Steps to Justice
COVID-19 current support for social assistance recipients – Ontario Ministry of Community and Social Services

Prince Edward Island
COVID-19 information, updates, support for business and workers – Government of PEI
COVID-19 FAQ – Government of PEI

Saskatchewan
Support for Businesses and Workers – Government of Saskatchewan

Quebec
COVD-19 Government of Quebec measures to help – Montreal International
COVID-19 – Tout savoir sur les mesures en place pour les consommateurs – Union des Consommateurs

Yukon
Financial tips – Yukon Literacy
Information about COVID-19 – Yukon.ca
Canada Emergency Response Benefit to be exempted from Yukon Social Assistance – Yukon.ca

All
Overview of Government Responses to COVID-19 – FP Canada
How does COVID-19 relief differ across Canada? – Canada’s National Observer (dated March 30, 2020)
Summary of Property Tax Deferrals in Canada – creditcardGenius
Free virtual investment advice – Kindwealth

Budgeting/spending

Budgeting resources
Five different budgeting methods – Prosper Canada
Cash flow budget template – PDF – Prosper Canada
Cash flow budget template – fillable PDF – Prosper Canada
Simple budget template – PDF – Prosper Canada
Simple budget template – fillable PDF – Prosper Canada
Ten ways to trim expenses – Prosper Canada
Ways to save at the grocery store – Prosper Canada
5 budgeting app ideas – Prosper Canada

COVID vs Personal Budget tool – EBO Ottawa

Tracking spending/bills
Expenses tracking sheet – PDF – Prosper Canada
Expenses tracking sheet – fillable PDF – Prosper Canada
Tracking fluctuating expenses – Prosper Canada
Prioritizing Bills tool – Consumer Financial Protection Bureau (CFPB)
Spending tracker tool – CFPB
Cutting expenses tool – CFPB

Online budgeting tools
Budget Planner (free) – Financial Consumer Agency of Canada (FCAC)
Budget Calculator Spreadsheet (downloadable Excel sheet) – MyMoneyCoach.ca
Spending Habits Calculator – GetSmarterAboutMoney.ca

Debt and credit concerns

Action planning
Making a debt action plan – Prosper Canada
DWD Worksheet #3: Making a debt action plan – Fillable PDF – Prosper Canada
Know your rights and options (dealing with creditors) – Prosper Canada
Steps to debt repayment – Prosper Canada
Managing bills and debt during an emergency – Prosper Canada

More resources
Credit Counselling Canada – for 1:1 debt counselling support
Resources to help during COVID-19 – Credit Counselling Society
Debt Help / COVID-19 Resource Centre – Credit Canada
Financial Relief in Canada during the coronavirus pandemic (infographic) – Credit Counselling Society
COVID-19 Resource Centre; legal and business information – Torkin Manes
Dealing with Debt resources handout – Prosper Canada

Navigating the new normal: Impact on Credit scores (recorded webinar) – Equifax Canada

Financial coaching/One-on-one resources

Coaching during an emergency
Managing during an emergency: Tips for individuals – Prosper Canada
Thrive Even When Life Feels Chaotic and Uncertain – Momentum
Financial coaching at a distance: Tips for practitioners – Prosper Canada

Coaching skills and tools
Coaching skills: Active listening – Prosper Canada
Coaching skills: The art of acknowledgement – Prosper Canada
COACH-ing moments – Prosper Canada
Mind mapping (to support brainstorming) – Prosper Canada
‘Plan, do, review’ action planning template – Prosper Canada

Technology support
Connected Canadians (technology support for seniors)
Youth teaching adults – ABC Literacy

Financial services/Consumer safety

Banking
No-cost and low-cost bank accounts in Canada – FCAC
Account comparison tool – FCAC

Frauds and scams
COVID-19 fraud – Canadian Anti-Fraud Centre
COVID-19 specific frauds and scams – CanAge

Virtual asset safety/future planning
Tips to create a plan for your digital assets – CFPB

Resources by population group (seniors, newcomers, Indigenous people)

Resources for supporting seniors
Preventing and intervening in situations of elder abuse – National Initiative for the Care of the Elderly
COVID-19 specific frauds and scams – CanAge
COVID-19: Support for Seniors – CARP
COVID-19 Updates – Money Matters: Benefits, Taxes, Banking, Financial Relief, and Scams – The Council of Aging in Ottawa
Increase to Ontario GAINS payments for seniors – Government of Ontario
Changes to GIS and public pensions under COVID-19 – Government of Canada
New Horizons program for seniors – Government of Canada
New supports for seniors announced (May 12) – Prime Minister’s Office

Resources for supporting newcomers
Summary of Financial Benefits Under Canada’s COVID response plan (Multi-language) – Refugee Sponsorship Training Program
Information for Newcomers – Settlement.org
Ontario Council of Agencies Serving Immigrants (OCASI)

Resources for Indigenous people
COVID19 Resources for Indigenous Peoples – Indigenous Climate Action 
Coronavirus (COVID-19) and Indigenous communities – Government of Canada

Support for homelessness sector

Homeless Supports – Social Planning TO (Toronto)

Resources: Coronavirus COVID-19 – Canadian Network for the Health and Housing of People Experiencing Homelessness (CHH3)
Disaster Recovery Toolkit – Department of Housing and Urban Development, USA (HUD)

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