Marco Campana shares his five good ideas for nonprofit organizations to connect deeply with their clients and communities and to start thinking about what their work might look like in the post-pandemic new...

The position of Taxpayers’ Ombudsman (the Ombudsman) was created to support the government priorities of stronger democratic institutions, increased transparency within institutions, and fair treatment. As an independent and impartial officer, the Ombudsman handles complaints about the service of...

This brief emerged from a conversation, held in late March 2020, among a number of individuals and organizations who work on issues of household financial security. Employers with financial resources and governments have an opportunity to use the workplace as a significant channel to deliver...

This website shares tools, tutorials, and resources on service design. The tools will help you prepare for different stages of the service design process, think through who to engage and how, and plan or improve a service. Includes templates for tools such as empathy maps, personas, service...

As the connection between financial capability and social mobility is made evident, both public and private actors are increasingly interrogating the drivers of personal financial health and investing in the innovation of products and services designed to improve the condition of economically...

This brief raises consumer perspectives on financial technology (fintech), and offers guidance for fintech developers on how to best serve low- to moderate-income...

This one-hour webinar shares insights on why service design is so valuable for organizations and businesses, and what is involved in the service design process. The purpose of this webinar is to introduce you to what service design is, how it works, and what elements of service design you can take...

In early 2018, Enterprise Community Partners (Enterprise) began a pilot program, Enterprise Community Plus (EC+), to provide financial capability services to residents in two neighborhoods in New York City. Enterprise is a nonprofit housing developer seeking to create opportunity for low- and...

As we hurtle towards a human community of 9.7 billion people by the year 2050, coupled with new technologies and the growing challenges of our planet’s carrying capacity, there is more and more discussion of systems and how they change or are created. The post-war era has witnessed an...

This Quick Guide is a short summary of our full length, 18 page Community Health Needs Assessment report. Please refer to the full report for its rich collection of details on our process, findings, and extended discussion of each identified health need and...

The Networked Change Report maps out the strategies and practices that made today’s most successful advocacy campaigns work, while so many others failed to create lasting change on the issues they address. We started by identifying advocacy campaigns over the last ten years that achieved...

Social entrepreneurs are successfully mobilizing both the human and financial capital required to start and scale their social ventures. At MaRS Discovery District (MaRS), we see tremendous momentum building around these new opportunities. However, unless there is a clear understanding by funders...

System mapping is a process often cited in social change literature as an effective way to infuse systems thinking into strategy development and evaluation efforts. However, there is a dearth of practical “how to” guides to help stakeholders apply the principles of systems thinking to their...

The concept of an ecocycle draws on biological research into the closed-loop system of development, conservation, destruction, and renewal that is seen in natural (ecological) systems. The ecocycle suggests that the long-term sustainability of adaptive organizations requires that elements of those...

Tools for Development draws together a range of techniques designed to help DFID officers and others undertake development activities and interventions of any size and kind. Tools for Development aims to help you deliver successful development activities and interventions by giving you access to...

Drawing on research and experience from the New Relationship Trust in 2008, a comprehensive community plan (CCP) is the result of a participatory, community-driven process that articulates a vision and clear way forward. This path is based on the Nation deciding on a set of strategic actions guided...

The Career Empowerment Curriculum was designed by Women Employed and The Allstate Foundation particularly for survivors of domestic violence. The curriculum helps them feel safe and confident throughout the process of getting a job, to help them elevate their thinking from “just getting a job”...