The health and economic crises brought on by the coronavirus 2019 (COVID-19) pandemic has made the federal nutrition programs more important than ever. An unacceptably high number of people in America do not have enough to eat, and it is likely that the economic recovery for families who struggle...

This infographic explores 3 forms of economic abuse and associated tactics used to coercively control intimate partners. These abusive tactics are compounded by economic systems that systemically oppress groups including Black, Indigenous, and people of colour; people with disabilities; people...

The Trusted Contact Person initiative has been adopted across Canada. It is part of new regulatory measures to support advisors in their efforts to help investors, particularly older investors and vulnerable, protect themselves and their financial interests. Canadian seniors are increasingly...

Today’s investment landscape offers such a range of products, investing tools, and information that the average investor may feel overwhelmed. As advancements in technology continue to accelerate, new online investing platforms and opportunities are showing no signs of slowing down any time...

Research shows that 15 percent, or close to five million Canadians, are underbanked, and three percent are completely unbanked, meaning that they have very limited or no access to financial services within the traditional banking sector.  Ironically, underbanked individuals often come from...

Are you considering a new investment? Use this tool to learn how to spot the warning signs of fraud, and to learn how to protect yourself from suspected...

Le français suit l’anglais. As of June 30, 2022, banks will be required to send electronic alerts to their customers to help them manage their finances and avoid unnecessary fees.  Some banks have already started sending these alerts to their customers.  The electronic alerts are part of the...

This report summarizes the information gathered by the Consumer Financial Protection Bureau (CFPB) regarding certain consumer complaints transmitted by the CFPB to the three largest nationwide consumer reporting agencies - Equifax, Experian and...

In 2021, losses reported to the Canadian Anti-Fraud Centre reached an all time high of 379 million with Canadian losses accounting for 275 million of this. Fraud Prevention Month is a campaign held each March to inform and educate the public on protecting yourself from being a victim of...

Many of us have shifted some of our shopping online during the pandemic – it’s easy and very often you can have items delivered right to your door. Criminals are taking advantage of the increased popularity of online shopping by creating fake websites and apps that look authentic but are just a...

Canada’s external complaint handing structures and processes play a critical role in levelling the playing field for consumers and financial service providers, helping to offset the inevitable imbalance of power between large financial institutions and individual consumers. Prosper Canada...

Resources to provide consumers up-to-date information to protect and manage their finances during the coronavirus pandemic. Resources include: mortgage and housing assistance managing your finances student loans avoiding scams And resources for specific audiences, including: older...

In an effort to understand the challenges and opportunities facing civil society and community organizations working to improve the quality of Canada’s internet, the Canadian Internet Registration Authority (CIRA) commissioned research firm The Strategic Counsel to conduct a qualitative and...

Internet is an essential service. As technology increasingly shapes our world, it is important that Canadians can keep up with the rapid changes, latest skills and emerging industries. Unfortunately, not every resident of Canada is able to access these opportunities to unlock a potentially brighter...

The Investor Office conducted this study to further our understanding of the experiences and behaviours of retail investors during the COVID-19 Pandemic. The study explored several topics including the financial preparedness, savings behaviour, financial situations, changing preference, and...

This handbook covers the following topics: An understanding of why financial planning is important and how to align your financial objectives with your life goals and values. An overview of common financial planning components and tools available to individuals with a disability (including...

GetSmarterAboutMoney.ca is an Ontario Securities Commission (OSC) website that provides unbiased and independent financial tools to help you make better financial decisions. This series of videos increases awareness of fraudulent activity during COVID-19. Topic include: Pump-and-dump...

The DUCA Impact Lab defines fair banking as any financial product or service that lives up to the following set of principles: Pricing is clear, transparent, and well understood Pricing is representative of the cost of funds, cost of administration and risk, rather than what the market will...

In the past year, 1 in 4 Canadians surveyed renegotiated their contracts or switched providers to take advantage of better deals and services. This webpage provides information on switching or renegotiating your contract to reduce your monthly bills and get better products and...

This interactive tool created by Statistics Canada allows you to explore your personal rate of inflation, based on the goods and services you consume. The Consumer Price Index (CPI) is the official measure of inflation in Canada. It is representative of the change in prices experienced by the...

The 2019 Financial Literacy Annual Report of the Consumer Financial Protection Bureau highlights the Bureau’s Start Small, Save Up campaign, the Office of Financial Education’s foundational research, in conjunction with the Office of Older Americans, to understand the pathways to financial...

The 2020 Financial Literacy Annual Report details the United States' Bureau of Consumer Financial Protection's financial literacy strategy and activities to improve the financial literacy of consumers. Congress specifically charged the Bureau with conducting financial education programs and...

A guide for consumers to help with problems related to communications services. Information is provided to allow consumers to better assert their rights and facilitate the resolution of a dispute with communication service providers. (Please note this is a French-language...

A guide comprised of 12 fact sheets for consumers to learn more about credit, grouped into the following topics: general information, warnings, credit products, and comparison tables. (Please note this is a French-language...

This policy brief provides recommendations that can assist policy makers in their consideration of appropriate measures to help financial consumers, depending on the contexts and circumstances of individual jurisdictions, during the COVID-19 crisis. These options are consistent with...