Government response to the Countervailing Power: Review of the coordination and funding for financial counselling services across Australia

In 2019, a comprehensive review (The Countervailing Power: Review of the coordination and funding for financial counselling services across Australia) of financial counselling services in Australia was undertaken and recommendations to ensure the long-term viability of the financial counselling sector, including the establishment of a nationally coordinated approach, and industry funding to strengthen the predictability and stability of funding for financial counselling were made.

This document is the Australian Government's response to the review, outlining their response to each of the recommendations, and sets out their commitment to the following:

  • commence work with state and territory governments and relevant stakeholders on a national approach for the funding and coordination of financial counselling (also relevant to the specialist, RFCS and small business financial counselling sector);
  • introduce an industry funding model following consultations with industry and the financial counselling sector that will ensure predictability and stability of funding for generalist financial counselling services into the future.  The Government’s preference is to reach agreement between the relevant industries in relation to an overall funding strategy.  However, if this agreement is not reached, the Government will consider a compulsory mechanism.  Industry contributions would ideally start in 2021-22; and
  • support in principle the establishment of an independent body to be responsible for the national cooperative financial counselling effort, including delivery of funding. 



Countervailing Power: Review of the coordination and funding for financial counselling services across Australia

In 2019, the Australian Government committed to additional actions to improve the financial outcomes of Australians, including undertaking an immediate review of the coordination and funding of financial counselling services that disadvantaged Australians rely on. 

The review noted the benefits of financial counselling to the community, including early intervention and prevention of further financial hardship, advocacy support, and referral to other services for complex issues. The review also highlighted the challenges faced by the financial counselling sector, including increasing demand, fragmented delivery, and the array of complex situations and financial products that can lead to financial hardship. 

The review:

  • Assessed whether existing financial counselling services adequately support clients’ current, emerging or changing needs, including areas such as small business and natural disasters;
  • Explored the most efficient and appropriate way to deliver financial counselling services;
  • Considered how to improve the coordination and consistency of delivery of financial counselling services across all jurisdictions in Australia;
  • Recommended options for improving the predictability and sustainability of funding financial counselling services, including by drawing on successful international funding models and considering options for industry funding; and
  • Considered how the use of data can inform policy, service delivery and demand trends.