This toolkit provides: An overview of some solutions that shelter providers can implement to improve their service delivery and processes in a way that upholds the rights and dignity of shelter residents.  Helpful resources to support shelter providers, advocates and lived experts in...

Human insights are used when designing programs and improving services through understanding clients’ hidden preferences, environment factors and behaviors. The Human Insights Tools from Prosperity Now are intended to take you through the process of discovering opportunities for innovation from...

Statistics Canada presents a learning catalogue to share knowledge on data literacy. Data literacy is the ability to derive meaningful information from data. It focuses on the competencies involved in working with data including the knowledge and skills to read, analyze, interpret, visualize and...

Global Learning Partners (GLP) helps individuals and organizations to learn by providing practical expertise in learning assessment, design, facilitation and evaluation. Their shareable resources cover a variety of topics in learning, taking a learning-centered approach, including: Learning...

Surveys are a great way to answer some of the questions you have about the people you serve and their thoughts and feelings about the services you provide. Surveys can help you decide which new services will have the greatest impact on your clients and help you evaluate the impact of your existing...