This scan of financial counselling best practices was undertaken in response to a growing demand among low-income consumers in Canada for personalized financial support to help them tackle complex financial issues, gain access to income boosting entitlements, and plan for their financial futures....

This paper offers an overview of the Financial Advocacy and Problem-Solving (FAPS) model as it has grown and evolved over the past five years of funding by the United Way Toronto Financial Literacy Strategy. The aim is to frame our evaluation efforts and to promote an understanding of the FAPS...

The FAPS model is grounded in a social justice approach to support the financial stability of marginalized people, with several inter-related components including direct service delivery, public education and policy advocacy. This report focuses on the service delivery component of the FAPS model,...

This paper has been written to engage community-based financial literacy organizations in thinking about evaluation. It summarizes the findings of the FLEP process including: a case for why evaluation matters; the state of financial literacy evaluation in Canada; key elements of the effective...

In the fall of 2010, CDPD commissioned an intensive primary research survey to learn about the financial capability practice of leading community-based organizations, and to contribute to CDPD’s evidence base for developing policy options. Eight leaders in community-based financial capability...