Service design done right

This one-hour webinar shares insights on why service design is so valuable for organizations and businesses, and what is involved in the service design process. The purpose of this webinar is to introduce you to what service design is, how it works, and what elements of service design you can take and apply to your own work.

The speakers are:

  • Minyan Wong and Bonnie Tang from Bridgeable
  • Trisha Islam from Prosper Canada

Click 'Get it' below to access the video link, and scroll down to access handouts, slides, and video timestamps for this webinar.



Read the presentation slides for this webinar:

Bridgeable’s handouts for this webinar:
Key takeaways for Service Design

Prosper Canada’s handouts for this webinar:
Benefits Screening Tool Phase 2 report
Pathways to benefits
Client Journey Map for ODSP application
Practitioner Workflows

Time-stamps for the video recording:
3:14 – Agenda and introductions
5:51 – Audience polls
9:19 – All about service design (Speaker: Glenna Harris)
11:00 – Bridgeable: Introduction to service design (Speakers: Bonnie Tang and Minyan Wong)
35:00 – Benefits Screening tool design process (Speaker: Trisha Islam)
50:20 – Q&A

High cost lending in Canada


This webinar, "High cost lending in Canada: Risks, regulations, and alternatives," is about why high cost lending products are concerning, especially for financially vulnerable Canadians. Speakers discuss what is driving the use of these products, what kind of regulations are involved, and what advocacy and financial product solutions could look like. The speakers are:

  • Jerry Buckland from Canadian Mennonite University
  • Courtney Hare from Momentum.

Read the presentation slides for this webinar.




Income volatility in Canada


A growing number of Canadians are living with fluctuating incomes - incomes which may vary significantly from month to month, not just from year to year. This makes it difficult to save, plan, and achieve financial wellness. This webinar, "Income volatility in Canada: Why it matters and what to do about it," delves into the issue of income volatility, what this looks like in Canada, and what can be done about it. 

The speakers are

  • Glenna Harris, Manager of Learning & Training at Prosper Canada
  • Liz Mulholland, CEO of Prosper Canada

This is the video recording of the webinar.

Read the presentation slides from this webinar.

Read the report Pervasive and Profound, by TD Bank Group, discussed in this webinar.