Service Matters: Numbers Speak Volumes
Author: François Boileau
Topic: Tax filing and benefits
Publisher: Office of the Taxpayers' Ombudsman
Location: Canada
Format: Annual report
Content Type: Research
Publication Date: December 13, 2022

The Annual Report by the Office of the taxpayer's ombudsman provides key achievements, identifies Canada Revenue Agency (CRA) service issues and outlines trends in complaints. In addition, the report includes three recommendations to the Minister of National Revenue and the Chair of the Board of Management to improve the CRA’s service to Canadians. 

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