Credit Characteristics, Credit Engagement Tools, and Financial Well-Being

This report presents results from a joint research study between the Consumer Financial Protection Bureau (CFPB) and Credit Karma. The purpose of the study is to examine how consumers’ subjective financial well-being relates to objective measures of consumers’ financial health, specifically, consumers’ credit report characteristics. The study also seeks to relate consumers’ subjective financial well-being to consumers’ engagement with financial information through educational tools.



Transformation through disruption: Taxpayers’ Ombudsman Annual Report 2019-20

The mandate of the Taxpayers’ Ombudsman is to assist, advise, and inform the Minister about any matter relating to services provided by the CRA.

The Taxpayers’ Ombudsman fulfills this mandate by raising awareness, upholding taxpayer service rights, and facilitating the resolution of CRA service complaints issues. Through independent and objective reviews of service complaints and systemic issues, the Ombudsman and her Office work to enhance the CRA’s accountability and improve its service to, and treatment of, people. and systemic issues.

This is the Annual Report of the Taxpayers' Ombudsman for 2019-20.



Video: Debt collection scams

Dealing with debt collection issues can be challenging—especially when you’re not sure if the person you’re being contacted by is a legitimate debt collector or someone trying to scam you. This video from the Consumer Financial Protection Bureau in the United States shares useful tips on spotting debt collection scams and protecting yourself from scammers.



Dealing with debt: Worksheet 7 – Know your rights and options

When dealing with debt, there can be some difficult situations where you may need help. If you are dealing with creditors, or collection agencies, there are steps you can take to ensure you are communicating clearly. It is also important to know your rights and options.

This worksheet describes options for what to do if you need help with significant debt issues.

'Know your rights and options' is the seventh worksheet in the 'Dealing with debt' toolkit. Find the full resource here

 



Debt and High Interest Resource Portal

This is ACORN Canada's debt and high-interest lending resource portal. It contains links and resources on debt, credit, banking, and other topics. 

The Impact of Credit Counseling on Consumer Outcomes: Evidence from a National Demonstration Program


This study addresses these gaps in the literature through an evaluation of a nationwide credit counselling program called Sharpen Your Financial Focus, an initiative launched by the National Foundation for Credit Counseling (NFCC) in September of 2013.  The Sharpen initiative builds upon and enhances the standard counseling model implemented by NFCC affiliate agencies. As of March 2015, more than 40,000 consumers have received credit counseling services under the Sharpen initiative. This analysis uses data on 6,094 consumers enrolling during the first quarter of the initiative through 13 different affiliate agencies. In partnership with Experian, a matched comparison group is generated through Coarsened Exact Matching (CEM).





This study addresses these gaps in the literature through an evaluation of a nationwide credit counselling program called Sharpen Your Financial Focus, an initiative launched by the National Foundation for Credit Counseling (NFCC) in September of 2013.  The Sharpen initiative builds upon and enhances the standard counseling model implemented by NFCC affiliate agencies. As of March 2015, more than 40,000 consumers have received credit counseling services under the Sharpen initiative. This analysis uses data on 6,094 consumers enrolling during the first quarter of the initiative through 13 different affiliate agencies. In partnership with Experian, a matched comparison group is generated through Coarsened Exact Matching (CEM).




Handout 8-6: Collection rules


This handout is from Module 8 of the Financial Literacy Facilitator Resources. Debt collection rights and what a collection agency has the right to do and not to do.

To view full Financial Literacy Facilitator Resources, click here.




Activity sheet 8-7: Debt collection role play


This activity sheet is from Module 8 of the Financial Literacy Facilitator Resources. Role play activity about debt collection.

To view full Financial Literacy Facilitator Resources, click here.




Consumer Experiences with Debt Collection – Findings from the CFPB’s Survey of Consumer Views on Debt

Municipal Financial Empowerment: A Supervitamin for Public Programs. Strategy #4: Targeting Consumer Financial Protection Powers.

Past Due: Debt-collection reforms that protect consumers not found to restrict credit availability