This website shares tools, tutorials, and resources on service design. The tools will help you prepare for different stages of the service design process, think through who to engage and how, and plan or improve a service. Includes templates for tools such as empathy maps, personas, service...

Financial decisions are influenced by our own personal feelings and attitudes around money, and by the feelings, attitudes, and actions by our family and friends. This CFPB toolkit offers financial education practitioners three tools (Money Choices, Money Styles, and Money Network), each with a...

A better understanding of human behaviour can lead to better policies. If you are looking for a more data-driven and nuanced approach to policy making, then you should consider what actually drives the decisions and behaviours of citizens rather than relying on assumptions of how they should...

Once you’re ready to start tackling your debt and have a clear sense of how much you owe, your next step is to make an action plan. Use this worksheet to think about your debt repayment goals, the steps you can take now, and the help you will need along the way. 'Making a debt action plan' is...

What would it feel like to have less debt in your life? What other goals or activities would be possible?  This worksheet will help you think about your values and goals. Setting goals is the first step in making a debt repayment plan. Think about what is motivating you towards your goal. 'Your...

Many of us struggle to talk about money, especially when it comes to talking about debt. It is when debt becomes too much for us to manage, or when we do not have a plan to pay it off, that it can become stressful and even overwhelming. This is when it is time to have those tough conversations and...

This is a set of tools and resources developed by The Prosperity Agenda to implement a holistic vision of financial coaching for individuals and families. (Note: Accessing the toolkit requires submitting user...

The Old Age Security program toolkit – Your complete guide to Canada’s Old Age Security...

Most community-based organizations are accustomed to managing scarce resources, which may discourage them from delivering additional services. However, partnering with other organizations to provide services allows service providers to tap into existing resources and infrastructure instead of...

Community engagement is about ensuring that those most impacted by social challenges have a say in designing and implementing solutions. The participation of intended beneficiaries and their families, neighbors, and trusted leaders can be an integral part of data-driven processes to achieve better...

When money is tight, consumers often pay bills in a way that makes the problem worse, with late fees, penalties, and higher interest rates. Research shows that consumers have many reasons for their actions. To gain insight into why it’s so hard for consumers to organize and manage their financial...

Deciding which financial capability services to provide clients begins with understanding how clients currently manage their financial lives. Tool 1 in Building Financial Capability: A Planning Guide for Integrated Services (http://1.usa.gov/1FxrLnE) helps you analyze clients’ current financial...

Surveys are a great way to answer some of the questions you have about the people you serve and their thoughts and feelings about the services you provide. Surveys can help you decide which new services will have the greatest impact on your clients and help you evaluate the impact of your existing...

Calls for scaling up successfully tested health service innovations have multiplied over the past several years. Many acknowledge that pilot or experimental projects are of limited value unless they have larger policy and programme impact. Moreover, there is increasing recognition that prove...

Focus on Native Communities provides information and tools to help you meaningfully connect Your Money, Your Goals to the community members you serve. T his guide—Your Money, Your Goals: Focus on Native Communities—contains additional information, tips, and tools based on the wisdom of tribal...

The package has three parts: 1. A series of ten brief evaluation backgrounders that introduce and explore key evaluation topics and terminology; 2. A directory of evaluation resources focusing on technical aspects of evaluation; and 3. A directory of evaluation training options available to...

Accessing, understanding, and using financial services effectively are important components of economic security and successful integration into Canadian society. From day-to-day banking to income tax, investments, insurance, and government support programs, there is a wide range of knowledge and...

At the Ontario Centre of Excellence for Child and Youth Mental Health (the Centre), our focus is on building community-based agencies’ capacity for evaluation within the context of evidence-informed practices. The Centre provides funding, support and training to enhance agencies’ evaluation...

For those committed to advancing financial coaching, financial education, asset building and asset preservation activities as a means of helping low- and moderate-income people achieve economic security, these outcome evaluation measures, when applied in a systematic way over time, can become an...

The toolkit was developed to assist other Canadian communities that are interested in adopting the Housing First approach. Primarily based on the experiences of the At Home/Chez Soi project, we have assembled tools and resources that are practical and user-friendly for groups and communities...

Developmental evaluation is a work-in-progress; an evolving methodology. This guide builds on the contribution of an earlier booklet by Jamie Gamble entitled A Developmental Evaluation Primer, published by the Foundation in 2008. It contains the lessons and insights of a group of practitioners who...

At IDEO.org and IDEO, we’ve used human-centered design for decades to create products, services, experiences, and social enterprises that have been adopted and embraced because we’ve kept people’s lives and desires at the core. The social sector is ripe for innovation, and we’ve seen time...

The Toolkit is different from other monitoring and evaluation (M&E) handbooks in a number of ways: „„ It is designed to specifically address the issues and challenges of evaluating financial education and other financial capability enhancement programs, including developing outcome measures...

This Toolkit is a resource for supporting low-income and vulnerable youth in developing their financial well-being and developing a sense of empowerment for their futures. FERN has developed this toolkit to help youth workers explore these topics interactively. We hope this curriculum will be...

Tools for Development draws together a range of techniques designed to help DFID officers and others undertake development activities and interventions of any size and kind. Tools for Development aims to help you deliver successful development activities and interventions by giving you access to...