Consumer protections safeguard all consumers from predatory practices and enable honest businesses to thrive by ensuring a fair and vibrant marketplace. More than just a regulatory tool, consumer protections—for example, protections against abuse by debt collectors, deceptive advertising by used...

The 2019 Financial Literacy Annual Report of the Consumer Financial Protection Bureau highlights the Bureau’s Start Small, Save Up campaign, the Office of Financial Education’s foundational research, in conjunction with the Office of Older Americans, to understand the pathways to financial...

This brief highlights findings from a small-scale pilot that integrated Virtual Volunteer Income Tax Assistance (VITA) services at two New York City Head Start programs during the 2013 tax season. The New York City Department of Consumer Affairs Office of Financial Empowerment (OFE) coordinated the...

This brief and an accompanying interactive map were commissioned by the New York City Department of Consumer Affairs’ Office of Financial Empowerment. The brief provides information on how many New Yorkers are unbanked and underbanked, recognizing their links to financial health. It also...

Financial counselling may be an effective way to improve individuals’ financial behaviour and outcomes. However, its impacts have not been adequately studied. Previous studies show weak positive effects of counselling, but are subject to a number of limitations. This study, a collaboration...

The objectives for this research were to: Quantify the unbanked marketplace in New York City; Establish baseline for critical indicators of financial behaviour and household financial stability; Inform the development and targeting of financial counseling services, asset-building programs, and...

NB Social Pediatrics and the Saint John Community Loan Fund recently surveyed 157 New Brunswick and Nova Scotia residents about their experiences with finances, banking, and ID to better understand if biometrics or ID banks could be effective solutions for people living without ID.  Eyeing the...

The Citywide Financial Services Study provides key data about financial behaviour and access to financial services among New Yorkers with low and moderate incomes. The purpose of the study was to quantify the unbanked marketplace in New York City, identify critical indicators of financial behaviour...

This Report, the second in a series about the “supervitamin effect” of improved social service outcomes when integrating financial empowerment and asset building strategies into public programs, details New York City’s efforts to provide high-quality, effective financial counseling at scale...

The Immigrant Financial Services Study combined quantitative and qualitative methods to obtain a picture of demand and supply-side barriers and opportunities for financial access for immigrants in New York City. Demand-side research consisted of three initial focus groups, a three-month survey...

Financial stability affords families with low incomes a bulwark against the crises of sporadic income, unexpected expenses, and a reliance on predatory fringe services and also provides an opportunity to start actively planning for a solid financial future. Achieving a stable financial foundation...

Budgeting and saving are the core building blocks of financial stability and sound financial decision making. In this toolkit you'll find helpful resources and worksheets on goal setting, making a budget, and saving money. We are grateful to The Working Centre in Kitchener-Waterloo, Ontario for...

This brief is the second of a five-part series that will highlight the need and opportunity for integrating financial capability services into social service programs to improve overall outcomes that lead to financial well-being. This brief focuses on why those working on employment and career...

Over the last decade, initiatives to enhance the financial stability of the economically vulnerable population have multiplied and shown promise. But there is as of yet no strategy on a national scale that addresses the unique consumer financial product and service needs of low-income and...

In order to support and guide efforts to improve the effectiveness and quality of financial education, the CFPB is taking up this challenge to provide stronger evidence of what works to improve financial decision making and financial well-being, while ensuring the appropriate research protections...

To better understand the financial state of U.S. households, the Federal Reserve Board conducted a new consumer survey, the results of which are described in this report. The Survey of Household Economics and Decision-making (SHED) was conducted by the Board’s Division of Consumer and Community...

he CFPB and the Office of Fair Lending and Equal Opportunity (the Office of Fair Lending) have taken important strides over the last year in our efforts to protect consumers from credit discrimination and broaden access to credit, as we identify new and emerging fair lending risks and monitor...

Very little is known about the number or characteristics of credit invisibles or consumers with unscored credit records. This Data Point documents the results of a research project undertaken by Staff in the Office of Research of the Consumer Financial Protection Bureau (CFPB) to better...

The challenges that credit invisibles and consumers with unscored records face in accessing credit markets has generated considerable attention from researchers and industry participants. Despite all of this attention, very little is known about the number or characteristics of credit invisibles...

The Office of the Superintendent of Bankruptcy Canada releases statistics on insolvency (bankruptcies and proposals) numbers in Canada. The latest statistics released on November 4, 2020 show that the number of insolvencies in Canada increased in the third quarter of 2020 by 7.9% compared to the...

The Investor Office conducted this study to further our understanding of the experiences and behaviours of retail investors during the COVID-19 Pandemic. The study explored several topics including the financial preparedness, savings behaviour, financial situations, changing preference, and...

This report, the third in a series about the “supervitamin” effect of improved social service outcomes when integrating financial empowerment and asset building strategies into public programs, details New York City’s efforts to increase access to safe and affordable banking...

Over the last few years, the demand for financial counseling services has remained high, outpacing the availability of services at the Financial Empowerment Centers and from other organizations that offer individualized counseling. With this in mind OFE embarked on a new effort in 2012: to build...

In this webinar, "Financial literacy & coaching outcome evaluation made easy," you'll learn about the new online evaluation tool developed by Prosper Canada. This is a revolutionary new online evaluation question tool designed to help organizations measure the effectiveness of their financial...

Managing financial health is difficult during ordinary times—and especially so in challenging times like the ones we're currently facing. Guest speaker RuthAnne Corley, the Senior Stakeholder Engagement Officer with the Financial Consumer Agency of Canada (FCAC), discusses how to manage your...