Immigrant Financial Services Study
Author: NYC Office of Financial Empowerment
Topic: Financial inclusion
Publisher: NYC Department of Consumer Affairs
Location: United States
Format: Report
Content Type: Research
Publication Date: November 30, 2013
The Immigrant Financial Services Study combined quantitative and qualitative methods to obtain a picture of demand and supply-side barriers and opportunities for financial access for immigrants in New York City. Demand-side research consisted of three initial focus groups, a three-month survey fielding period that collected information from more than 1,300 immigrants, and six follow-up focus groups. To understand the supply of financial products and services in the City, researchers conducted over 20 interviews with the management and staff of five banks and credit unions, and visited financial services providers, including eight bank branches, five money transfer agents, and three check cashers in immigrant and non-immigrant neighborhoods in New York City.
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