The Working Centre in Kitchener-Waterloo has been dedicated to aiding marginalized populations for over 40 years. In partnership with Prosper Canada, it embarked on an initiative to connect the populations they serve to government benefits and tax filing support.  Recognizing the intricate...

This report provides insights from the project, including highlighting the challenges people with disabilities in British Columbia face in their journey to get income benefits, the opportunities to remove those barriers and implications for future benefits design. The demand for access to benefits...

Amidst the COVID-19 lockdown, community service agencies across Canada have had to rapidly adapt the way they engage and support people in the community. ​ A growing number of Canadians need (or soon will need) support as they deal with the financial strain brought on by an unprecedented global...

This website shares tools, tutorials, and resources on service design. The tools will help you prepare for different stages of the service design process, think through who to engage and how, and plan or improve a service. Includes templates for tools such as empathy maps, personas, service...