Project reports, journey maps, and toolkit
These slide decks describe the goals and outcomes of this project.
Socialization deck: Supporting the design of a remote financial help service (Bridgeable)
Interim project report: Supporting the Design of Remote Financial Help services (Prosper Canada)
Client Journey maps
These journey maps offer a visual explanation of the process used by the 3 participating community agencies offering one-on-one client support.
Family Services of Greater Vancouver
Thunder Bay Counselling
This toolkit was developed in collaboration with community partners, and shares tools for coaches and clients in the virtual one-on-one process.
Virtual service delivery tools (Toolkit)