Amidst the COVID-19 lockdown, community service agencies across Canada have had to rapidly adapt the way they engage and support people in the community. A growing number of Canadians need (or soon will need) support as they deal with the financial strain brought on by an unprecedented global pandemic. Community agencies would like to help connect people to support and there is increased interest in how to deliver that support remotely.
Over a nine-month period beginning mid 2020, and with funding from Capital One, Prosper Canada worked alongside service design firm Bridgeable and community agencies in Manitoba, British Columbia, and Ontario to study the remote delivery of financial help services in each setting. The research was followed by a period of learning, sharing and data collection reflected in the reports and toolkit published here.