Helping financial empowerment champions deliver critical services to low-income Canadians
Author: Bridgeable Research and Design
Topic: Tax filing and benefits
Publisher: Bridgeable Research and Design
Location: Canada
Format: Presentation
Content Type: Programs
Publication Date: September 20, 2021

Service design consultancy Bridgeable provides an overview of the project partnership with Prosper Canada in April 2020 to take a design sprint approach in providing remote tax-filing and benefits application service solution.

Over the course of four consecutive days, Bridgeable worked with eighteen financial empowerment champion (FEC) partners to generate solutions to four key aspects for remote service delivery:

  1. Communicating with clients
  2. Verifying client ID
  3. Obtaining consent or signatures
  4. Obtaining or accessing client information
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