A CIRO Member is an investment firm regulated by CIRO who must follow CIRO’s rules, including rules for handling client complaints. Clients of a CIRO Member who are not satisfied with a financial product or service have a right to make a complaint and to seek resolution of the problem. CIRO Members have a responsibility to their clients to ensure that all complaints are dealt with fairly and promptly. 

Read more about the process by clicking on the "Access this resource" button below or download the How to make a complaint brochure.