Social Listening: Covid-19, Social Media, and The Path to a Better Safety Net
Author: Justin King, Karolina Ramos
Topic: Lived experience, Poverty issues, Service system integration
Publisher: The Aspen Institute
Location: United States
Format: Brief
Content Type: Research
Publication Date: January 21, 2021

This brief outlines how beneficiaries are using online platforms to identify breakdowns in public services, celebrate the positive impact of public policy and urge reform. Ways in which government can capitalize on widespread social media feedback and begin to build long-term measures to center people’s experience as an important component of policy design are explored.

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