Report on the Charities Program 2018 to 2020

The charitable sector is a major social and economic force, offering vital services to Canadians and people around the world. The Canada Revenue Agency's Charities Directorate employs an education-first approach and client-centric philosophy. It aims to promote compliance with the charity-related income tax legislation and regulations in order to support charitable giving and development of the sector, while protecting charities and the public from abuse.

This report provides an update on the Directorate’s activities over the past two years, including the initial impact of the COVID-19 pandemic.



Questions and answers about filing your taxes

Questions and answers released by the Canada Revenue Agency (CRA) about filing your taxes, including information on:

  • Prior to filing your tax return
    • changing your address
    • getting someone else permission to access your tax information
    • getting free tax help
  • Filing your tax return
    • deadline to file your taxes
    • common mistakes people make on their taxes
    • what is a non-refundable tax credit
  • Digital services available to file your tax return
  • After filing your tax return
    • when you can expect a refund
    • how long you should keep receipts or records
    • what to do if you cannot pay your balance owing



Seniors: tips to help you this tax season

As a senior, you may be eligible for benefits and credits when you file your taxes. The Canada Revenue Agency has tips to help you get all of them! This page includes tips for seniors at tax time and links to relevant Government of Canada resources. 

Community Volunteer Income Tax Program (CVITP) provincial snapshots

This infographics from the Community Volunteer Income Tax Program (CVITP) show information about the program by province for the tax filing year 2019, including number of returns filed and amount of refunds and benefits accessed. 

The information is presented in English and French.

Les informations sont présentées en anglais et en français.



Canada Revenue Agency Child and Family Benefits Calculator

This online tool released by the Canada Revenue Agency can be used to determine the eligibility and payment amounts of child and family benefits. Additional information on child and family benefit programs may be found on the Canada Revenue Agency's child and family benefits page.



The Community Volunteer Income Tax Program (CVITP)

In this presentation, Nancy McKenna, Manager, CVITP, Canada Revenue Agency, explains how the Community Volunteer Income Tax Program (CVITP) works. This includes eligibility requirements, the size of the program in 2017/2018, and partnerships. 

This presentation is from the session 'Closing the tax-filing gap: Challenges and opportunities', at the tax research symposium hosted by Prosper Canada and Intuit, February 7, 2019, in Ottawa.

View all presentations from this event here.



Stories from the field: Contextualizing the barriers Indigenous People face

In this presentation, Erin Jeffery, Outreach Officer with Canada Revenue Agency (CRA) shares what the CRA Outreach team has learned about tax filing barriers facing Indigeous People in Canada. These barriers include lack of documentation, lack of trust, access to services, and challenges around accessing Canada Child Benefit.  

This presentation is from the session 'Barriers to tax filing experienced by people with low incomes', at the research symposium hosted by Prosper Canada and Intuit, February 7, 2019, in Ottawa.

View all presentations from this event here.



Qualitative Research: The Experiences of Indigenous Communities with Tax Filing


The purpose of the study was to obtain Indigenous perspectives on tax filing to identify barriers to filing and benefit uptake. The objective of the research was to develop a better understanding of the reasons that Indigenous Peoples may file, or not file, a tax return. The CRA intends to use the research findings to develop outreach programs and communication products to help individuals access benefits and credits available through the tax system, including the new, non-taxable, Canada Child Benefit. 




REMPLIR UNE DÉCLARATION PEUT VOUS ÊTRE AVANTAGEUX! – Nouveaux arrivants

Community Volunteer Tax Program: A Guide for Community Organizations

Teaching Taxes: Teacher’s Manual