Consumer Perspectives on Fintech
This brief raises consumer perspectives on financial technology (fintech), and offers guidance for fintech developers on how to best serve low- to moderate-income clients.
Spurring Savings Innovations: Human Insight Methods for Savings Programs
This brief uses the experiences of participants in a service design process called the Savings Innovation Learning Cluster (SILC) to gather key insights into client perspectives and how it can be used to better program design. Four human insights research and design methods are explored—client interviews, client journey mapping, concept boards and prototyping—which can be used to develop more effective savings programs.
