Service Matters: Numbers Speak Volumes

The Annual Report by the Office of the taxpayer's ombudsman provides key achievements, identifies Canada Revenue Agency (CRA) service issues and outlines trends in complaints. In addition, the report includes three recommendations to the Minister of National Revenue and the Chair of the Board of Management to improve the CRA’s service to Canadians. 

 



Canada’s Forgotten Poor? Putting Singles Living in Deep Poverty on the Policy Radar

This report presents the findings of extensive research about employable singles on social assistance undertaken by Toronto Employment and Social Services, in partnership with the Ontario Centre for Workforce Innovation. Drawing on data from 69,000 singles who were receiving social assistance in Toronto in 2016, and 51 interviews with randomly selected participants, the report highlights these individuals’ characteristics, their complex needs, and the barriers they face in moving off social assistance and into employment. Complementing the quantitative analysis, the interviews provide important insights into the daily realities of participants’ lives and their journeys on and off assistance.



Impacts of COVID-19 on persons with disabilities

This article provides a general snapshot of the employment and income impacts of COVID-19 on survey participants aged 15 to 64 living with long-term conditions and disabilities.



Youth Reconnect Program Guide: An Early Intervention Approach to Preventing Youth Homelessness

Since 2017, the Canadian Observatory on Homelessness and A Way Home Canada have been implementing and evaluating three program models that are situated across the continuum of prevention, in 10 communities and 12 sites in Ontario and Alberta. Among these is an early intervention called Youth Reconnect.

This document describes the key elements of the YR program model, including program elements and objectives, case examples of YR in practice, and necessary conditions for implementation. It is intended for communities who are interested in pursuing similar early intervention strategies. The key to success, regardless of the approaches taken, lies in building and nurturing community partnerships with service providers, educators, policy professionals, and young people.



Legal Resources Catalogue: Free legal information

This resource provides a list of free legal information resources produced by Community Legal Education Ontario (CLEO).



Removing Savings Penalties for Temporary Assistance for Needy Families

This brief discusses the savings penalties in public assistance programs in the United States, also known as asset limits, and that actions that can be taken to eliminate these limits and the barriers towards building savings for families living on low income.



Proliteracy.ca: Plan Finances for University or College

Proliteracy.ca analyzes historical living expenses from over 160 cities and tuition from over 100 universities and colleges in Canada to predict the cost of post secondary education in the future.

Their tool suggests financing options based on your profile. Learn about RESP, grants, scholarships and various government and commercial programs with their online resources.