Getting Your Money Back: An Investor’s Guide to Navigating Canada’s Complaint System
If you have a complaint, it is important you fully understand your rights, so that you don’t feel taken advantage of during the process. After reading the guide, you will:
● Know how and who to contact when you first make a complaint.
● Understand your basic rights during the process, including how much time your bank or investment firm has to resolve your complaint.
● Know when and where to bring your complaint, if you are not satisfied with your bank’s or investment firm’s response.
● Learn what other options may be available to you, if you are still not happy with the outcome.
● Be aware of time limits that may affect you.
Reaching Out: Improving the Canada Revenue Agency’s Community Volunteer Income Tax Program
The position of Taxpayers’ Ombudsman (the Ombudsman) was created to support the government priorities of stronger democratic institutions, increased transparency within institutions, and fair treatment. As an independent and impartial officer, the Ombudsman handles complaints about the service of the Canada Revenue Agency (CRA). The Office of the Taxpayers’ Ombudsman hears first-hand the concerns of individuals, tax practitioners, and community support organizations. The Ombudsman visited with Community Volunteer Income Tax Program (CVITP) partner organizations, volunteers, and the Canada Revenue Agency’s (CRA) CVITP coordinators to learn more about the program and to understand the success stories and challenges they all experience. This report gives voice to what they have heard and provides recommendations on how to address the issues raised.
Complaints Related to Service from the CRA: Lessons Learned and Working Towards Better Service
Operating at arm’s length from the Canada Revenue Agency, the Office of the Taxpayers' Ombudsman (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and impartial reviews of service-related complaints and systemic issues. OTO receives complaints and concerns from members of First Nations, Inuit and Métis communities. In this conference presentation, the Taxpayers’ Ombudsman provides examples of the types of issues her Office receives in order to provide community leaders with her insights in helping Indigenous people get better service from the CRA. In support of the AFOA Canada 2018 National Conference theme of Human Capital – Balancing Indigenous Culture and Creativity with Modern Workplaces, this presentation will provide participants with information on the types of issues and trends her office sees from members of the Indigenous communities and on better ways of serving these populations.
The Complaints Process for Retail Investments in Canada: A Handbook for Investors
Canadian investors need more and better information to protect themselves both when they act on their own and when they retain lawyers. This handbook is intended to help Canadian investors better understand the choices they face when making a complaint and the impact of those choices. It can also serve as a guide to assist them when they work with lawyers, particularly those whose law practice does not focus on assisting Canadian investors in obtaining financial compensation.