Reaching Out: Improving the Canada Revenue Agency's Community Volunteer Income Tax Program
Author: Office of the Taxpayers' Ombudsman
Topic: Best practices, Tax filing and benefits
Publisher: Office of the Taxpayers' Ombudsman
Location: Canada
Format: Evaluation report
Content Type: Miscellaneous
Publication Date: June 4, 2020

The position of Taxpayers’ Ombudsman (the Ombudsman) was created to support the government priorities of stronger democratic institutions, increased transparency within institutions, and fair treatment. As an independent and impartial officer, the Ombudsman handles complaints about the service of the Canada Revenue Agency (CRA).

The Office of the Taxpayers’ Ombudsman hears first-hand the concerns of individuals, tax practitioners, and community support organizations. The Ombudsman visited with Community Volunteer Income Tax Program (CVITP) partner organizations, volunteers, and the Canada Revenue Agency’s (CRA) CVITP coordinators to learn more about the program and to understand the success stories and challenges they all experience. This report gives voice to what they have heard and provides recommendations on how to address the issues raised.

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