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SimpleFile by Phone automated phone service (formerly called File my Return)

https://learninghub.prospercanada.org/wp-content/uploads/2019/09/government-of-canada.png 154 225 Shermeen Beg https://learninghub.prospercanada.org/wp-content/uploads/2018/01/Prosper_Canada_Hub_weblogo.png Shermeen Beg2024-02-20 10:36:502024-02-20 10:36:51SimpleFile by Phone automated phone service (formerly called File my Return)

Encouraging tax filing at virtual clinics

In 2020, The Behavioural Insights Team partnered with United Way and Oak Park Neighbourhood Centre to develop and test an email intervention to increase participation in tax filing clinics. An "active choice" email (sample email) significantly increased response rate and attendance to virtual clinics.



https://learninghub.prospercanada.org/wp-content/uploads/2021/09/BITeam-EncouragingTaxFiling.png 152 225 Carrie Wong https://learninghub.prospercanada.org/wp-content/uploads/2018/01/Prosper_Canada_Hub_weblogo.png Carrie Wong2021-09-27 09:53:372021-09-27 11:07:16Encouraging tax filing at virtual clinics

Designing a remote financial help service

Resources

Project reports, journey maps, and toolkit

Reports
These slide decks describe the goals and outcomes of this project.
Socialization deck: Supporting the design of a remote financial help service (Bridgeable)

Client Journey maps
These journey maps offer a visual explanation of the process used by the 3 participating community agencies offering one-on-one client support.
Family Services of Greater Vancouver
SEED Winnipeg
Thunder Bay Counselling

Toolkit
This toolkit was developed in collaboration with community partners, and shares tools for coaches and clients in the virtual one-on-one process.
Virtual service delivery tools (Toolkit)

https://learninghub.prospercanada.org/wp-content/uploads/2021/06/ProsperCanada-DesigningRemoteFinancialHelpService.png 152 225 Glenna Harris https://learninghub.prospercanada.org/wp-content/uploads/2018/01/Prosper_Canada_Hub_weblogo.png Glenna Harris2021-06-08 17:15:192023-08-03 12:34:11Designing a remote financial help service

Tax Prep Dispatch: Alternative Service Delivery Tips!

Tips and considerations for providing alternative tax filing service delivery.



https://learninghub.prospercanada.org/wp-content/uploads/2021/04/prosperitynow.png 152 225 Carrie Wong https://learninghub.prospercanada.org/wp-content/uploads/2018/01/Prosper_Canada_Hub_weblogo.png Carrie Wong2021-04-23 11:55:192021-04-23 11:55:19Tax Prep Dispatch: Alternative Service Delivery Tips!

Tax Prep Dispatch: The Drop-Off Process

Considerations and best practices for drop-off and virtual tax filing services.



https://learninghub.prospercanada.org/wp-content/uploads/2021/04/prosperitynow.png 152 225 Carrie Wong https://learninghub.prospercanada.org/wp-content/uploads/2018/01/Prosper_Canada_Hub_weblogo.png Carrie Wong2021-04-23 11:49:202021-04-23 11:49:20Tax Prep Dispatch: The Drop-Off Process
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