Discover financial empowerment resources
Discover financial empowerment resources
When Canadians have a financial problem, want to make a financial plan, or need help with their taxes, most simply reach out to their financial institution, adviser, accountant, or commercial tax preparer for the help they need. But who do low-income individuals turn to? A new report by Prosper...
A new study by national charity Prosper Canada, undertaken with funding support from Co-operators, finds that Canadians with low incomes are increasingly financially vulnerable but lack access to the financial help they need to rebuild their financial health. The report, shows that affordable,...
If you have a complaint, it is important you fully understand your rights, so that you don’t feel taken advantage of during the process. After reading the guide, you will: ● Know how and who to contact when you first make a complaint. ● Understand your basic rights during the process,...
The financial resilience and financial well-being of Canadians with low incomes: Insights and analysis to support the financial empowerment sector detailed report, provides data and insights on the financial impact of the pandemic on Canadians with low incomes and their financial health,...
This infographic is a preview of Commonwealth's research survey of 1290 lower-and moderate-income people to understand their perceptions, needs, and uses of conversational...
This report examines how diary participants achieve the financial wellbeing that they have. The evidence we found is that low-income people work very hard to manage their finances. They endeavor to control their finances so that, as one participant said, their finances don’t control them. They...
The DUCA Impact Lab defines fair banking as any financial product or service that lives up to the following set of principles: Pricing is clear, transparent, and well understood Pricing is representative of the cost of funds, cost of administration and risk, rather than what the market will...
This report explores the financial services complaint experiences of Canadians at various income levels who used the Ombudsman for Banking Services and Investments (OBSI)’s service. The national, not-for-profit organization collected demographic and case data for almost 1,000 closed cases...
Local governments across the United States are working to help their residents weather the health and financial impacts of the COVID-19 pandemic. In many cities and counties, that means deploying their Financial Empowerment Centers (FECs), which provide professional, one-on-one financial...
The engagement of Canadians with lived experiences of poverty in government consultations on poverty reduction is critical. But as hard as governments work to try to include people living in poverty as full participating members in their consultation processes, there are many barriers that continue...
This guide from the Financial Consumer Agency of Canada shares guidelines and financial tips to help Canadians during COVID-19. The topics include: getting through a financial emergency, where to ask questions or voice concerns, what to do if your branch closes, and...
Everyone needs to bank and nearly everyone has a relationship with at least one financial institution. Financial Institutions need relationships with consumers too, in order to thrive as businesses. The role these relationships play in financial decision making for Canadians is an important...
This report explores consumer financial health, wellness/ stress and resilience for Canadians across a range of financial health indicators, demographics and all provinces excluding Quebec. This report provides topline results from the 2019 Financial Health Index study and three-year trends from...
Bank On coalitions are locally-led partnerships between local public officials; city, state, and federal government agencies; financial institutions; and community organizations that work together to help improve the financial stability of unbanked and underbanked individuals and families in their...
Bank On coalitions are locally-led partnerships between local public officials; city, state, and federal government agencies; financial institutions; and community organizations that work together to help improve the financial stability of unbanked and underbanked individuals and families in their...
Firms and representatives in the financial services industry occasionally encounter situations where a client’s vulnerability causes the client to make decisions that are contrary to his or her financial interests, needs or objectives or that leave him or her exposed to potential financial...
To address challenges around savings, the asset building and financial services fields have developed an array of solutions that attempt to support savings and wealth accumulation. However, the landscape of savings solutions is complex, difficult for households to navigate, and full of solutions...
In this video presentation Johnathan Weisstub from Common Wealth discusses recent improvements in senior Canadians' poverty levels due to benefits such as OAS and GIS, and the challenges that still remain in ensuring retirement security for modest-earning and low-income Canadians. This...
This activity sheet is from Module 4 of the Prosper Canada Financial Literacy Facilitator resources. Take a few minutes to how this workshop relates to your life, and set one or two goals for your use of banks and other financial services. To view the full Financial Literacy Facilitator resources,...
Developed in response to a call from G20 Leaders in 2013, the core competencies frameworks on financial literacy highlight a range of financial literacy outcomes that may be considered to be universally relevant or important for the financial well-being in everyday life of adults and youth. These...
In this video presentation Rob Levy from the Center for Financial Services Innovation (CFSI) examines the role of financial institutions in building consumer financial health. This presentation was given at the Prosper Canada Policy Research Symposium on March 9, 2018. Read the slide deck that...
This is a webinar presentation recorded with John Stapleton at Prosper Canada on October 4th, 2016. John Stapleton is a Principal of Open Policy, and has worked for the Ontario Government for 28 years in the areas of social assistance policy and operations. In the session John describes the...
CFSI presents their 2017 Financially Underserved Market Size Study that illustrates the growing opportunity to address the needs of financially underserved consumers and identifies significant trends driving marketplace evolution and...
This brief and an accompanying interactive map were commissioned by the New York City Department of Consumer Affairs’ Office of Financial Empowerment. The brief provides information on how many New Yorkers are unbanked and underbanked, recognizing their links to financial health. It also...
The Zambia Financial Diaries is a year-long panel study that collects data each week on all transactions performed by respondents - all sales and purchases, income earned from informal or formal labor, uses of financial tools, and exchanges of in-kind goods. The purpose of the study is to develop...