The purpose of the study was to obtain Indigenous perspectives on tax filing to identify barriers to filing and benefit uptake. The objective of the research was to develop a better understanding of the reasons that Indigenous Peoples may file, or not file, a tax return. The CRA intends to use the research findings to develop outreach programs and communication products to help individuals access benefits and credits available through the tax system, including the new, non-taxable, Canada Child Benefit.
Complaints Related to Service from the CRA: Lessons Learned and Working Towards Better Service