Strengthening Canada's External Complaint Handling System
Author: Elizabeth Mulholland
Topic: Consumer protection
Publisher: Prosper Canada
Location: Canada
Format: Report
Content Type: Miscellaneous
Publication Date: October 14, 2021

Canada’s external complaint handing structures and processes play a critical role in levelling the playing field for consumers and financial service providers, helping to offset the inevitable imbalance of power between large financial institutions and individual consumers. Prosper Canada welcomes the opportunity to provide recommendations for strengthening what is currently a weak and inadequate alternative dispute resolution system.

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