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Trends in online banking and shopping
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Internet use in Canada is prolific, with 94% of Canadians going online for personal use in 2022, up from 91% in 2018. Not only are more Canadians using the Internet since the COVID-19 pandemic, but more are managing their personal and household finances online.

Based on data from the Canadian Internet Use Survey, 82% of Internet users conducted online banking in 2022, representing a small but significant increase from 80% in 2018. This growth was largely driven by adults aged 65 years and older: the proportion of older adults using online banking increased from 62% in 2018 to 70% in 2022. This increase was seen for both older men and women and was perhaps partly driven by the preference for contactless transactions during the pandemic.

Still, a portion of Canadians are unable or reluctant to use digital banking. Statistics Canada, in partnership with the Financial Consumer Agency of Canada, has released new analysis on Canadians who are not yet fully participating in the digital economy, providing insight into possible digital divides.

Author: Statistics Canada
Topic: Financial behaviour/decisions
Location: Canada
Format: Evaluation report, Reports/Articles
Content Type: Research
Publication Date: March 21, 2024