Digital literacy skills have become essential. Computers and other digital devices are increasingly part of everyday life; they’ve changed how we do things, and they’re going to keep changing how we do things. To keep up, we need to keep learning so that we can continue to thrive at home, at...

In this webinar you will learn about the barriers facing people with disabilities in accessing benefit programs and the work currently underway to identify, influence and pilot solutions to help advance the access to benefits process now and in the future.    This webinar includes:  - An...

This toolkit has been created to support the Virtual Self Filing tax filing model piloted in 2020 by community agencies in Ontario. In this model, individuals file their own tax return but receive support from community agency staff or volunteers to do so.  This resource was made possible through...

Global Learning Partners (GLP) helps individuals and organizations to learn by providing practical expertise in learning assessment, design, facilitation and evaluation. Their shareable resources cover a variety of topics in learning, taking a learning-centered approach, including: Learning...

A series of webinars hosted by ABC Life Literacy Canada to support literacy practitioners across the country to implement remote program delivery. Topics include: How to Use Zoom & Google Meet (formerly Google Hangouts) How to Use WhatsApp & FaceTime How to Use Skype &...

Making the transition from in-person to virtual program delivery has become a necessary step in continuing financial empowerment services during these times of physical distancing. Financial education workshops are a valuable part of any financial empowerment program, and there are many different...

This report presents an analysis of the impact of COVID-19 on the nonprofit sector drawn from data collected in CCVO's Alberta Nonprofit Survey, data from surveys by the Alberta Nonprofit Network, Imagine Canada, and partner organizations across the country. The analysis in this report shows that...

This paper explores the intersection of digital innovation, digital services, access, and taxpayer rights in the Canadian context, in light of the experiences of vulnerable populations in Canada, from the perspective of the Taxpayers’ Ombudsman. Many aspects of the CRA’s digitalization...

A large majority of American households live in a state of financial vulnerability. Across a range of incomes, people struggle to build savings, pay down debt, and manage irregular cash flows. Even modest savings cushions could help households take care of unexpected expenses or disruptions in...

In this presentation, German Tejeda, National Director of Financial Programs, Single Stop USA, shares results from the Virtual VITA Program in the United States since 2012.  This presentation is from the session 'Innovations in tax filing assistance', at the tax research symposium hosted by...

This brief highlights findings from a small-scale pilot that integrated Virtual Volunteer Income Tax Assistance (VITA) services at two New York City Head Start programs during the 2013 tax season. The New York City Department of Consumer Affairs Office of Financial Empowerment (OFE) coordinated the...