Program strategies grounded in an understanding of your community can increase the likelihood of engagement and follow-through. The following resources are intended to support VITA programs with implementation strategies at key program stages, like outreach and intake, and offer examples of how other virtual VITA programs have addressed critical challenges.

• Outreach Worksheet and Example
• Intake Processes and Example
• Tax Prep
• Quality Review
• Submitting Tax Returns
• Case Studies from the Field