Emerging Technology for All: Conversational AI’s Pivotal Role

This infographic is a preview of Commonwealth's research survey of 1290 lower-and moderate-income people to understand their perceptions, needs, and uses of conversational AI. 

Credit Characteristics, Credit Engagement Tools, and Financial Well-Being

This report presents results from a joint research study between the Consumer Financial Protection Bureau (CFPB) and Credit Karma. The purpose of the study is to examine how consumers’ subjective financial well-being relates to objective measures of consumers’ financial health, specifically, consumers’ credit report characteristics. The study also seeks to relate consumers’ subjective financial well-being to consumers’ engagement with financial information through educational tools.



Supporting Financial Health Fintechs in Canada: Trends, Challenges, and Opportunities

Technology can play a key role in addressing some of the financial challenges that Canadians face on a day-to-day basis. Over the last five to ten years we have seen a growing number of companies, called fintechs, that primarily use technology to change and enhance the way we do banking or access financial advice and services. Many of these companies are building products that are specifically meant to help Canadians improve their financial health.

The purpose of this report is to explore the existing financial health fintech landscape in Canada, the challenges that these companies face, and how an accelerator program that provides mentorship and resource supports over a defined time-frame can better help these financial health fintechs grow and thereby help improve the financial health of people across Canada.



Policy and research symposium: Income volatility

The research and policy symposium on income volatility was held on March 9, 2018, in Toronto, Ontario. Speakers from Canada and the United States present on key research findings on the nature of income and expense volatility in the early 21st Century. Speakers also suggest policy solutions to address the challenges of increasingly volatile household income. 



Household Financial Stability and Income Volatility, Ray Boshara, Federal Reserve Bank of St. Louis
Income volatility: What banking data can tell us, if we ask, Fiona Greig, JP Morgan Chase Institute
Up Close and Personal: Findings from the U.S. Financial Diaries, Rob Levy, CFSI

Canada’s household balance sheets, Andrew Heisz, Statistics Canada

Building consumer financial health: The role of financial institutions and FinTech

In this video presentation Rob Levy from the Center for Financial Services Innovation (CFSI) examines the role of financial institutions in building consumer financial health. 

This presentation was given at the Prosper Canada Policy Research Symposium on March 9, 2018.

Read the slide deck that accompanies this presentation.

Pour lire les diapositives de la présentation, cliquez ici.

View the full video playlist of all presentations from this symposium.



Using Design to Deepen Relationships in the Financial Sector


This publication reveals the outcomes of Bridgable's work with a federal credit union, cutting through their overwhelming number of offerings to better engage with their low-income members. It also discusses why agility is a better bet than digitization when it comes to our changing financial ecosystem. Finally, it will break down their approach to one of the most popular design methods today, the design sprint, and how it can produce results while also lowering risk. Note: This link will allow you to download the document from the Bridgeable website. 




How FinTech for Good Can Create Financial Health

Where have all our nest eggs gone?

Competing on Financial Health: How Credit Unions Can Win the Gen Y Market

Designing for Financial Health: Stories and profiles from the Financial Capability Innovation Funds

Aligning for Impact: Innovation in Short-term Lending Products