Taxpayer Rights in the Digital Age
Author: Office of the Taxpayers' Ombudsman
Topic: Tax filing and benefits
Publisher: Office of the Taxpayers' Ombudsman
Location: Canada
Format: Report
Content Type: Research
Publication Date: May 29, 2020

This paper explores the intersection of digital innovation, digital services, access, and taxpayer rights in the Canadian context, in light of the experiences of vulnerable populations in Canada, from the perspective of the Taxpayers’ Ombudsman. Many aspects of the CRA’s digitalization can further marginalize vulnerable populations but there are also opportunities for digital services to help vulnerable persons in accessing the CRA’s services.

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