Building Financial Counseling into Social Service Delivery: Research and Implementation Findings for Social Service Programs
Over the last few years, the demand for financial counseling services has remained high, outpacing the availability of services at the Financial Empowerment Centers and from other organizations that offer individualized counseling. With this in mind OFE embarked on a new effort in 2012: to build the capacity of social service organizations to provide financial counseling directly to their clients. Through the Capacity Building Initiative (CBI), OFE adapted the Financial Empowerment Center model for social service partners who were not already providing financial counseling to boost their financial empowerment service offerings while enhancing their evaluation and data collection capacity. In Year 1 of CBI, OFE provided grants to five social service organizations selected through a competitive application process. This report describes our research and implementation findings.