Financial Stability through Integration of Service Delivery
Author: Rita Bowen, United Way
Topic: Service system integration
Publisher: Bank of America Charitable Foundation
Location: United States
Format: Report
Content Type: Research
Publication Date: December 31, 2011
United Way is promoting the concept of Integrated Service Delivery -- the seamless delivery of services such as enrollment in income supports, direct service programs, case management, workshops, etc., as one approach to increasing financial stability among lower-income working families. In the past several years, a number of local United Ways have launched Financial Stability One Stop Centers, a place-based, integrated service delivery program that includes participation from multiple community-based organizations. These Financial Stability One Stop Centers reduce the challenges to accessing multiple services, eliminate redundancy, and decrease wait times for individuals and families. The Financial Stability Center approach also eliminates many of the major barriers to utilizing services that can positively impact the financial picture of individuals and families both immediately and down the road.
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