In 2020, the Indigenous Consumer Assistance Network (ICAN) set out to widen the scope of its financial counselling services by looking at how it could deliver a holistic financial counselling framework that could better meet the financial and well-being needs of its service users. Over the past three years, ICAN has been developing a practice framework for its financial counselling services that embeds elements of the Sustainable Livelihoods Framework. ICAN has now released the report: From surviving to thriving: Embedding a well-being framework into financial counselling practice that shares the learnings from this significant organisational undertaking.

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