Research to help FSRA improve the lives of vulnerable consumers
Financial Services Regulatory Authority of Ontario commissioned a research study that focused on consumer attitudes, how consumers are engaging with financial services, and consumer characteristics such as vulnerability.
Insights from the research are allowing FSRA to better understand the realities of consumers’ changing financial lives and helping to identify key opportunities to respond to the needs of vulnerable consumers.
2022 Consumer Research Study highlights.
2022 Consumer Research Study full report