Immigrants face many of the same challenges that low- and moderate-income communities experience (e.g., low and unstable incomes, poor credit or lack of a credit history, and limited ability to access loans). But they also face a set of unique challenges. For example, immigrants may be hesitant to open a bank account because they find document requirements confuusing, or they may not trust financial institutions in the U.S. Immigrants may be unfamiliar with key aspects of the U.S. financial system, such as credit, taxes, financial products and fees. Limited English proficiency and lack of bilingual banking staff can make it difficult for immigrants to access the information they need.
Meeting People Where They Are: Five Lessons for Integrating Financial Capability Services