Read the presentation slides for this webinar:

• Prosper Canada: Webinar introduction / Improving the Benefits Screening Tool
• Bridgeable: Introduction to Service Design

Bridgeable’s handouts for this webinar:
Key takeaways for Service Design

Prosper Canada’s handouts for this webinar:
Benefits Screening Tool Phase 2 report
Pathways to benefits
Client Journey Map for ODSP application
Practitioner Workflows

Time-stamps for the video recording:
3:14 – Agenda and introductions
5:51 – Audience polls
9:19 – All about service design (Speaker: Glenna Harris)
11:00 – Bridgeable: Introduction to service design (Speakers: Bonnie Tang and Minyan Wong)
35:00 – Benefits Screening tool design process (Speaker: Trisha Islam)
50:20 – Q&A