Service design done right

This one-hour webinar shares insights on why service design is so valuable for organizations and businesses, and what is involved in the service design process. The purpose of this webinar is to introduce you to what service design is, how it works, and what elements of service design you can take and apply to your own work.

The speakers are:

  • Minyan Wong and Bonnie Tang from Bridgeable
  • Trisha Islam from Prosper Canada

Click 'Get it' below to access the video link, and scroll down to access handouts, slides, and video timestamps for this webinar.



Read the presentation slides for this webinar:

Bridgeable’s handouts for this webinar:
Key takeaways for Service Design

Prosper Canada’s handouts for this webinar:
Benefits Screening Tool Phase 2 report
Pathways to benefits
Client Journey Map for ODSP application
Practitioner Workflows

Time-stamps for the video recording:
3:14 – Agenda and introductions
5:51 – Audience polls
9:19 – All about service design (Speaker: Glenna Harris)
11:00 – Bridgeable: Introduction to service design (Speakers: Bonnie Tang and Minyan Wong)
35:00 – Benefits Screening tool design process (Speaker: Trisha Islam)
50:20 – Q&A

Benefits Screening Tool Project: Phase 1 report

The Incharge Financial Distress/Financial Well-Being Scale: Establishing Validity and Reliability

InCharge Financial Distress/Financial Well-Being Scale: Development, Administration, and Score Interpretation

Financial Capability Evaluation: Helping Practitioners Improve Outcomes

Canadian Housing First Toolkit

Visual Tools and Narratives: New Ways to Improve Financial Literacy

Financial Literacy Annual Report

Building a Foundation for Effectiveness: Findings on Financial Literacy Evaluation in Canada 2012

Building Financial Capability: A Planning Guide for Integrated Services