Service design done right
Author: Prosper Canada
Topic: Best practices, Research and evaluation
Publisher: Prosper Canada
Location: Canada
Format: Webinar
Content Type: Prosper Canada Webinars
Publication Date: August 22, 2019

This one-hour webinar shares insights on why service design is so valuable for organizations and businesses, and what is involved in the service design process. The purpose of this webinar is to introduce you to what service design is, how it works, and what elements of service design you can take and apply to your own work.

The speakers are:

  • Minyan Wong and Bonnie Tang from Bridgeable
  • Trisha Islam from Prosper Canada

Click 'Get it' below to access the video link, and scroll down to access handouts, slides, and video timestamps for this webinar.

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Handouts, slides, and time-stamps

Read the presentation slides for this webinar:

Bridgeable’s handouts for this webinar:
Key takeaways for Service Design

Prosper Canada’s handouts for this webinar:
Benefits Screening Tool Phase 2 report
Pathways to benefits
Client Journey Map for ODSP application
Practitioner Workflows

Time-stamps for the video recording:
3:14 – Agenda and introductions
5:51 – Audience polls
9:19 – All about service design (Speaker: Glenna Harris)
11:00 – Bridgeable: Introduction to service design (Speakers: Bonnie Tang and Minyan Wong)
35:00 – Benefits Screening tool design process (Speaker: Trisha Islam)
50:20 – Q&A

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