Service design done right
Publication Date: August 22, 2019

This one-hour webinar shares insights on why service design is so valuable for organizations and businesses, and what is involved in the service design process. The purpose of this webinar is to introduce you to what service design is, how it works, and what elements of service design you can take and apply to your own work. It’s even possible that you are already working from a service design approach in some ways.

First, you’ll hear from experts at Bridgeable, who will share with us how they approach service design and why it is so crucial to use service design principles when developing people-oriented solutions.

And second, you’ll hear from Trisha Islam who manages the Benefits Screening Tool project here at Prosper Canada, on how we used service design to refine this tool and make it something that will be truly beneficial to the lives of individuals.

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