Discover financial empowerment resources
Discover financial empowerment resources
This year marks the 20th anniversary of Fraud Prevention Month. The theme of this year’s campaign is “20 years of fighting fraud: From then to now. With this theme, we’ll be exploring how certain frauds have evolved with the rise of the digital age, drawing insightful comparisons between the...
The Community Volunteer Income Tax Program (CVITP) is a partnership between the Canada Revenue Agency (CRA) and local community organizations. The program is intended to ensure that all taxpayers have equal access to the tax system. In Grey and Bruce Counties, 14 community organizations provide...
The Office of the Federal Housing Advocate released their annual report to the federal Housing Minister, outlining findings from submissions they received from 2022 to 2023 through their online public submission process that allows people from across Canada to report directly to the Advocate...
The Office of the Superintendent of Bankruptcy (OSB) is continuing its efforts to help Canadians experiencing serious financial difficulties find the right debt solution. These efforts include increasing consumer awareness about the unregulated Debt Advisory Marketplace and helping consumers...
Between the high cost of living and inflation, many of us are struggling with debt. But with financial advice available everywhere - from your uncle’s friend to social media influencers, it can be easy to feel overwhelmed and hard to know whose advice you can trust. Learning some key warning...
If you have a complaint, it is important you fully understand your rights, so that you don’t feel taken advantage of during the process. After reading the guide, you will: ● Know how and who to contact when you first make a complaint. ● Understand your basic rights during the process,...
The Annual Report by the Office of the taxpayer's ombudsman provides key achievements, identifies Canada Revenue Agency (CRA) service issues and outlines trends in complaints. In addition, the report includes three recommendations to the Minister of National Revenue and the Chair of the Board of...
NB Social Pediatrics and the Saint John Community Loan Fund recently surveyed 157 New Brunswick and Nova Scotia residents about their experiences with finances, banking, and ID to better understand if biometrics or ID banks could be effective solutions for people living without ID. Eyeing the...
The COVID-19 pandemic has changed how production occurs in the economy in two ways. One is the full or partial closure of non-essential activities such as travel, hospitality, arts and entertainment, personal services, airlines, etc. The other is the widespread shift from in-office work to...
An analysis of provincial/territorial health care funding and funding for First Nations and Inuit by Indigenous Services Canada through the First Nations and Inuit Health Branch. This report provides an analytical overview of federal and provincial/territorial government health spending for the...
The Investor Office conducted this study to further our understanding of the experiences and behaviours of retail investors during the COVID-19 Pandemic. The study explored several topics including the financial preparedness, savings behaviour, financial situations, changing preference, and...
Several parliamentarians requested that the PBO prepare a distributional analysis of Guaranteed Basic Income using parameters set out in Ontario’s basic income pilot project, examine the impact across income quintiles, family types and gender, and identify the net federal revenue increase...
The Municipal Innovation Exchange (MIX) project team created this Toolkit to assist municipalities - individual line managers or project owners, or municipal strategic teams (like a Smart Cities Office) - that are contemplating or undertaking a procurement by means of innovation partnership. The...
A report from Auditor General Karen Hogan concludes that the Canada Revenue Agency (CRA) managed the Canada Child Benefit (CCB) program so that millions of eligible families received accurate and timely payments. The audit also reviewed the one-time additional payment of up to $300 per child issued...
This report examines Indigenous housing in urban, rural, and northern areas, an expression which is taken to refer to Indigenous housing in all areas of Canada other than on reserves. This report is intended to provide an analysis of unmet Indigenous housing need and homelessness in these areas,...
The Office of the Superintendent of Bankruptcy Canada releases statistics on insolvency (bankruptcies and proposals) numbers in Canada. The latest statistics released on November 4, 2020 show that the number of insolvencies in Canada increased in the third quarter of 2020 by 7.9% compared to the...
This report explores the financial services complaint experiences of Canadians at various income levels who used the Ombudsman for Banking Services and Investments (OBSI)’s service. The national, not-for-profit organization collected demographic and case data for almost 1,000 closed cases...
The Parliamentary Budget Officer (PBO) supports Parliament by providing economic and financial analysis for the purposes of raising the quality of parliamentary debate and promoting greater budget transparency and accountability. This report responds to a request from Senator Yuen Pau Woo to...
The mandate of the Taxpayers’ Ombudsman is to assist, advise, and inform the Minister about any matter relating to services provided by the CRA. The Taxpayers’ Ombudsman fulfills this mandate by raising awareness, upholding taxpayer service rights, and facilitating the...
The CVITP provides people, who may otherwise have difficulty accessing income tax and benefit return filing services, with an opportunity to meet their filing obligations. Often, filing a return is required to gain access to, or continue to receive, the government credits and benefits...
The position of Taxpayers’ Ombudsman (the Ombudsman) was created to support the government priorities of stronger democratic institutions, increased transparency within institutions, and fair treatment. As an independent and impartial officer, the Ombudsman handles complaints about the service of...
This paper explores the intersection of digital innovation, digital services, access, and taxpayer rights in the Canadian context, in light of the experiences of vulnerable populations in Canada, from the perspective of the Taxpayers’ Ombudsman. Many aspects of the CRA’s digitalization...
Budgeting and saving are the core building blocks of financial stability and sound financial decision making. In this toolkit you'll find helpful resources and worksheets on goal setting, making a budget, and saving money. We are grateful to The Working Centre in Kitchener-Waterloo, Ontario for...
The 2019 Financial Literacy Annual Report of the Consumer Financial Protection Bureau highlights the Bureau’s Start Small, Save Up campaign, the Office of Financial Education’s foundational research, in conjunction with the Office of Older Americans, to understand the pathways to financial...
There are many options to deal with debt, but if it sounds too good to be true—it probably is. Ask questions and shop around to avoid paying unnecessary fees. The Office of the Superintendent of Bankruptcy Canada has put together a host of useful tools around debt based on an individual's...