Helping Consumers Claim their Economic Impact Payment: A guide for intermediary organizations
Author:
Topic: Tax filing and benefits
Publisher: CFPB - Consumer Financial Protection Bureau
Location: United States
Format: Guide
Content Type: Training/Toolkits
Publication Date: October 15, 2020
Topic: Tax filing and benefits
Publisher: CFPB - Consumer Financial Protection Bureau
Location: United States
Format: Guide
Content Type: Training/Toolkits
Publication Date: October 15, 2020
The Consumer Financial Protection Bureau (CFPB) released a guide to assist intermediaries in serving individuals to access their Economic Impact Payments (EIPs). The guide, Helping Consumers Claim the Economic Impact Payment: A guide for intermediary organizations , provides step-by-step instructions for frontline staff on how to:
- Discuss the EIP with their clients
- Determine if clients need to take action
- Support clients with what to expect and how to troubleshoot common issues
