How to Make a Complaint
Author: FCAC - Financial Consumer Agency of Canada
Topic: Consumer protection
Publisher: FCAC - Financial Consumer Agency of Canada
Location: Canada
Format: Guide
Content Type: Tools
Publication Date: May 31, 2013
All banks, and trust, loan and insurance companies and retail associations that are federally regulated (or that are incorporated at the federal level) must have a complaint-handling process in place for individuals and small businesses. This process details how a customer may make a complaint, and it must be available in all branches of the institution, on its website, and must be sent in writing to anyone who requests it. Each organization’s complaint-handling process is also filed with the Financial Consumer Agency of Canada (FCAC).
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