Dec 2014, ,
RESP Service Design
Prosper Canada, Peel Children and Youth Initiative, and Bridgeable are working together to design solutions that help low-income families access and take advantage of RESP support programs, specifically the Canada Learning Bond. This report presents a summary of the project in each of its phases: research, synthesis, co-creation, and prototyping. Building on our research insights, we developed a set of Bridge Principles that informed our goals at each stage. The final prototypes were validated with a range of stakeholders from community organizations to bank employees to low-income families, and revised to reflect their needs.