Barriers to services – Prosper Canada Learning Hub

Fair4All Finance’s Customer Engagement Support Guide

Understanding disruptions in tax filing

The Value of Behaviorally-Informed Financial Advice Study

Trends in online banking and shopping

Housing Need & Homelessness Amongst Gender-Diverse People in Canada

Motivations and barriers to seeking debt advice

Financial Health Is Health: Addressing Acute and Chronic Financial Stress Across the Care Spectrum

Journey to impact: unlocking purpose through social finance

Seneca College: Report – Online assistance system for tax filing

Supporting Benefits Access: A blueprint for what is possible

The barriers we face: Newcomers and the financial markets

Access to good, relevant, financial help is missing for those who need it most

Redefining financial vulnerability in Canada

redefining financial vulnerability-webinar2

Resources

Presentation slides, handouts, and video time-stamps

Read the presentation slides for this webinar.

Download the handout for this webinar: Flyer for ‘Redefining Financial Vulnerability in Canada: The Embedded Experience of Households’.

Time-stamps for the video recording:
3:31 – Agenda and Introductions
7:15 – Redefining financial vulnerability in Canada (speaker: Jerry Buckland and Brenda Spotton Visano)
24:33 – Audience poll question 1
27:07– Audience poll questions 2 & 3
33:57 – Audience poll question 4
38:00 – Financial Empowerment (Speaker: Margaret Yu)
52:15– Q&A

Access to Identification for Low-income Manitobans

Government-issued identification (ID) is essential to gain access to a wide range of government entitlements, commercial services and financial systems. Lack of ID on the other hand, represents a critical barrier that prevents low-income Manitobans from accessing these services and benefits, and ultimately results in further marginalization and deepening poverty. Other provinces are now recognizing that ID is necessary to navigate the modern world and are doing something to support those who fall through the cracks.

A new study, Access to Identification for Low-Income Manitobans researches what can be done to address these challenges and offers recommendations to reduce barriers to ID for low-income Manitobans.

Mapping the road toward increased accessibility to the child tax credit

Last year, the expanded Child Tax Credit (CTC) helped to lift nearly four million children out of poverty and provided economic relief to millions of struggling households. However, many first-time and lapsed filers from underserved and vulnerable populations missed out on these critical benefits. Locating and serving eligible low-income youth, formerly incarcerated individuals, people experiencing homelessness, immigrants, survivors of domestic violence, and isolated tribal populations has presented a challenging opportunity to free tax prep service providers across the country.

This research highlights the key findings and recommendations to increase the accessibility to the CTC.

Eyeing the ID: Bio-metric Banking for Saint John

NB Social Pediatrics and the Saint John Community Loan Fund recently surveyed 157 New Brunswick and Nova Scotia residents about their experiences with finances, banking, and ID to better understand if biometrics or ID banks could be effective solutions for people living without ID.

Eyeing the ID: Bio-metric Banking for Saint John identifies access to identification, as well as stringent identification requirements as the most prevalent barriers to receiving services in the community and were also inherently linked to other barriers, such as housing and finances. For example, lack of address was identified as a barrier to accessing an ID because government agencies require a mailing address to send ID documents to customers, but lack of ID is also directly linked to precarious housing because you often need ID to be placed on local subsidized housing lists, and to set up power and utilities. Cyclical barriers to services could be improved by addressing ID requirements and making ID more accessible.

The top three solutions identified to mitigate ID barriers were biometrics, ID banks, and an ID acquisition service.

Also available in French: Un regard sur l’identification : Services bancaires à identification biométrique à Saint John

Roadblocks and Resilience

This report, Roadblocks and Resilience Insights from the Access to Benefits for Persons with Disabilities project, provides insights on the barriers people with disabilities in British Columbia face in accessing key income benefits. These insights, and the accompanying service principles that participants identified, were obtained by reviewing existing research, directly engaging 16 B.C. residents with disabilities and interviewing 18 researchers and service providers across Canada. We will use these insights to inform development and testing of a pilot service to support people with disabilities to access disability benefits.

The related journey map Common steps to get disability benefits also illustrates the complexities of this benefits application process.

This journey map illustrates the process of applying for the Disability Tax Credit.

The journey map Persons with Disability (PWD) status illustrates the process of preparing for and applying for and maintaining Persons with Disabilities Status and disability assistance in B.C.

Mapping Toronto’s Digital Divide

This report analyzes Toronto's home internet and device access, quality, affordability, and usage, during pandemic closures of businesses, schools, and community organizations.

Read this report to help you:

Understand the demographics and geographies of who is not connected or cannot afford home internet in Toronto, with comparisons to provincial and national data, how they get online, and where in Toronto they live.
Unpack the digital divide beyond basic access: speed, affordability, quality, and devices per household member.
Identify gaps in existing programs and services meant to close the digital divide.

Accessing Financial Literacy Education Programs: Barriers and opportunities for women living on low incomes

When women living on low incomes are able to access effective Financial Literacy Education (FLE) programs, they will be better positioned to fully participate in economic life, help build a stronger economy, and improve the quality of life for themselves, their families, and their communities.

This needs assessment was part of Families Canada’s 3-year project titled “Increasing financial literacy opportunities for women living on low incomes: An action plan for change.” Partners included the Canadian Credit Union Association and Vancity. Funding was generously provided by the Department for Women and Gender Equality. The project seeks to ensure organizations have the information they need to adapt their existing financial literacy initiatives and programs to better meet the needs of women living on low incomes.

Meeting the Emergency Moment: Key Takeaways from Delivering Remote Municipal Financial Counseling Services

Local governments across the United States are working to help their residents weather the health and financial impacts of the COVID-19 pandemic. In many cities and counties, that means deploying their Financial Empowerment Centers (FECs), which provide professional, one-on-one financial counseling as a public service. Local leaders were able to offer FEC financial counseling as a critical component of their emergency response infrastructure; the fact that this service already existed, and was embedded into the fabric of municipal anti-poverty efforts, meant that it could quickly pivot to meet new COVID-19 needs, including through offering remote financial counseling.

This brief describes how FEC partners identified the right technology; developed skills to deliver counseling remotely; messaged the availability of FEC services as part of their localities’ COVID-19 response; and shared lessons learned with their FEC counterparts around the country.

A Feminist Economic Recovery Plan for Canada: Making the Economy Work for Everyone

This report offers an intersectional perspective on how Canada can recover from the COVID-19 crisis and weather difficult times in the future, while ensuring the needs of all people in Canada are considered in the formation of policy.
YWCA Canada and the University of Toronto’s Institute for Gender and the Economy (GATE) offer this joint assessment to highlight the important principles that all levels of government should consider as they develop and implement policies to spur post-pandemic recovery.

Youth Reconnect Program Guide: An Early Intervention Approach to Preventing Youth Homelessness

Since 2017, the Canadian Observatory on Homelessness and A Way Home Canada have been implementing and evaluating three program models that are situated across the continuum of prevention, in 10 communities and 12 sites in Ontario and Alberta. Among these is an early intervention called Youth Reconnect.

This document describes the key elements of the YR program model, including program elements and objectives, case examples of YR in practice, and necessary conditions for implementation. It is intended for communities who are interested in pursuing similar early intervention strategies. The key to success, regardless of the approaches taken, lies in building and nurturing community partnerships with service providers, educators, policy professionals, and young people.

From Emergency to Opportunity: Building a Resilient Alberta Nonprofit Sector After COVID-19

This report presents an analysis of the impact of COVID-19 on the nonprofit sector drawn from data collected in CCVO's Alberta Nonprofit Survey, data from surveys by the Alberta
Nonprofit Network, Imagine Canada, and partner organizations across the country.

The analysis in this report shows that the effects on the nonprofit sector have been magnified through increased service demand, decreased revenue, and diminished organizational capacity coupled by delays in support and inadequate recognition for the leadership role that the sector is being called upon to play.

Voice of Experience: Engaging people with lived experience of poverty in consultations

The engagement of Canadians with lived experiences of poverty in government consultations on poverty reduction is critical. But as hard as governments work to try to include people living in poverty as full participating members in their consultation processes, there are many barriers that continue to impede their participation. This paper explores what these barriers and impediments are.

State of Fair Banking in Canada

Everyone needs to bank and nearly everyone has a relationship with at least one financial institution. Financial Institutions need relationships with consumers too, in order to thrive as businesses. The role these relationships play in financial decision making for Canadians is an important consideration for anyone seeking to understand the financial health of Canadians and the impact of the banking sector in Canada. This report discusses the findings from a national sample of both banking consumers and lenders who were asked about their perspectives on fairness, access, credibility and transparency.

The shared path: First Nations financial wellness

English

Download in English

The shared path: First Nations financial wellness

French

Download in French

Un parcours commun : Le bien-être financier des Premières Nations

Removing Savings Penalties for Temporary Assistance for Needy Families

This brief discusses the savings penalties in public assistance programs in the United States, also known as asset limits, and that actions that can be taken to eliminate these limits and the barriers towards building savings for families living on low income.

Consumer Perspectives on Fintech

This brief raises consumer perspectives on financial technology (fintech), and offers guidance for fintech developers on how to best serve low- to moderate-income clients.

2017 Bank On Data Pilot: Accessing Local Data

Bank On coalitions are locally-led partnerships between local public officials; city, state, and federal government agencies; financial institutions; and community organizations that work together to help improve the financial stability of unbanked and underbanked individuals and families in their communities. The CFE Fund’s Bank On national initiative builds on this grassroots movement, supporting local coalitions with strategic and financial support, as well as by liaising nationally with banking, regulatory, and nonprofit organization partners to expand banking access. This tool details the 2017 Bank On Data Pilot and includes instructions for accessing the local Bank On data at the city and zip code level.

Accessing the Canada Learning Bond: Meeting Identification and Income Eligibility Requirements

Not having a Social Insurance Number (SIN) and not filing taxes may represent challenges to access government programs and supports such as the Canada Education Savings Grant (CESG) and the Canada Learning Bond (CLB).

Limited data availability has prevented a full assessment of the extent of these access challenges. This study attempts to address this knowledge gap by analyzing overall differences in SIN possession and tax-filing uptake by family income, levels of parental education, family type and Indigenous identity of the child and age of children using the 2016 Census data augmented with tax-filing and Social Insurance Number possession indicator flags.