Getting Your Money Back: An Investor’s Guide to Navigating Canada’s Complaint System
If you have a complaint, it is important you fully understand your rights, so that you don’t feel taken advantage of during the process. After reading the guide, you will:
● Know how and who to contact when you first make a complaint.
● Understand your basic rights during the process, including how much time your bank or investment firm has to resolve your complaint.
● Know when and where to bring your complaint, if you are not satisfied with your bank’s or investment firm’s response.
● Learn what other options may be available to you, if you are still not happy with the outcome.
● Be aware of time limits that may affect you.
Reporting fraud
A comprehensive set of articles are available on the Ontario Securities Commission website on how to identify and report fraud as well as what to do if you have been defrauded.
What to do if you are defrauded
Financial fraud can be stressful and time-consuming experience. It can affect you both financially and emotionally. If you are defrauded, or suspect that you may have been defrauded, follow the steps outlined in this article.
Investing basics
Whether you’re a first-time investor, thinking of saving for your education, or planning for your retirement, FAIR Canada's investing basics may help you on your investing journey.
Annual report of credit and consumer reporting complaints: an analysis of complaint responses by Equifax, Experian and TransUnion
This report summarizes the information gathered by the Consumer Financial Protection Bureau (CFPB) regarding certain consumer complaints transmitted by the CFPB to the three largest nationwide consumer reporting agencies - Equifax, Experian and TransUnion.
Strengthening Canada’s External Complaint Handling System
Canada’s external complaint handing structures and processes play a critical role in levelling the playing field for consumers and financial service providers, helping to offset the inevitable imbalance of power between large financial institutions and individual consumers. Prosper Canada welcomes the opportunity to provide recommendations for strengthening what is currently a weak and inadequate alternative dispute resolution system.
Transformation through disruption: Taxpayers’ Ombudsman Annual Report 2019-20
The mandate of the Taxpayers’ Ombudsman is to assist, advise, and inform the Minister about any matter relating to services provided by the CRA. The Taxpayers’ Ombudsman fulfills this mandate by raising awareness, upholding taxpayer service rights, and facilitating the resolution of CRA service complaints issues. Through independent and objective reviews of service complaints and systemic issues, the Ombudsman and her Office work to enhance the CRA’s accountability and improve its service to, and treatment of, people. and systemic issues. This is the Annual Report of the Taxpayers' Ombudsman for 2019-20.
Complaints Related to Service from the CRA: Lessons Learned and Working Towards Better Service
Operating at arm’s length from the Canada Revenue Agency, the Office of the Taxpayers' Ombudsman (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and impartial reviews of service-related complaints and systemic issues. OTO receives complaints and concerns from members of First Nations, Inuit and Métis communities. In this conference presentation, the Taxpayers’ Ombudsman provides examples of the types of issues her Office receives in order to provide community leaders with her insights in helping Indigenous people get better service from the CRA. In support of the AFOA Canada 2018 National Conference theme of Human Capital – Balancing Indigenous Culture and Creativity with Modern Workplaces, this presentation will provide participants with information on the types of issues and trends her office sees from members of the Indigenous communities and on better ways of serving these populations.
The Complaints Process for Retail Investments in Canada: A Handbook for Investors
Canadian investors need more and better information to protect themselves both when they act on their own and when they retain lawyers. This handbook is intended to help Canadian investors better understand the choices they face when making a complaint and the impact of those choices. It can also serve as a guide to assist them when they work with lawyers, particularly those whose law practice does not focus on assisting Canadian investors in obtaining financial compensation.