This guidance note is intended as a practical guide to designing a monitoring and evaluation (M&E) framework for policy research projects or programmes. Its primary audience is M&E designers and managers but it can be useful for anyone involved with M&E activities. The guidance note...

This one-hour webinar shares insights on why service design is so valuable for organizations and businesses, and what is involved in the service design process. The purpose of this webinar is to introduce you to what service design is, how it works, and what elements of service design you can take...

Amidst the COVID-19 lockdown, community service agencies across Canada have had to rapidly adapt the way they engage and support people in the community. ​ A growing number of Canadians need (or soon will need) support as they deal with the financial strain brought on by an unprecedented global...

This publication reveals the outcomes of Bridgable's work with a federal credit union, cutting through their overwhelming number of offerings to better engage with their low-income members. It also discusses why agility is a better bet than digitization when it comes to our changing financial...

Prosper Canada, Peel Children and Youth Initiative, and Bridgeable are working together to design solutions that help low-income families access and take advantage of RESP support programs, specifically the Canada Learning Bond. This report presents a summary of the project in each of its phases:...

Spanning over four decades, the Panel Study of Income Dynamics (PSID) is the world’s longest-running household panel survey. The resulting data archive presents research opportunities for breakthroughs in understanding the connections between economic status, health and well-being across...

With a growing number of barriers to accessing vital services, we need to think critically about accessibility and people’s services experiences in the social and public sector. Human-centred design is an approach which centres the voices and lived experiences of people who are impacted in the...

The purpose of this guide is to provide detailed guidance on designing and developing an e-learning course for trainers and instructional designers who are new to e-learning design. It also provides basic concepts and information on the processes and resources involved in e-learning development,...

This guide contains 12 recommendations on how to design pilot projects with scaling up in mind, as well as a checklist that provides a quick overview of the scalability of a project that is being planned, proposed, or in the process of implementation. Based on a combination of a comprehensive...

This brief uses the experiences of participants in a service design process called the Savings Innovation Learning Cluster (SILC) to gather key insights into client perspectives and how it can be used to better program design. Four human insights research and design methods are explored—client...

Human insights are used when designing programs and improving services through understanding clients’ hidden preferences, environment factors and behaviors. The Human Insights Tools from Prosperity Now are intended to take you through the process of discovering opportunities for innovation from...

This website shares tools, tutorials, and resources on service design. The tools will help you prepare for different stages of the service design process, think through who to engage and how, and plan or improve a service. Includes templates for tools such as empathy maps, personas, service...

Service design consultancy Bridgeable provides an overview of the project partnership with Prosper Canada in April 2020 to take a design sprint approach in providing remote tax-filing and benefits application service solution. Over the course of four consecutive days, Bridgeable worked with...

At IDEO.org and IDEO, we’ve used human-centered design for decades to create products, services, experiences, and social enterprises that have been adopted and embraced because we’ve kept people’s lives and desires at the core. The social sector is ripe for innovation, and we’ve seen time...

The Financial Consumer Agency of Canada (FCAC) co-hosted the 2018 National Research Symposium on Financial Literacy on November 26 and 27, 2018 at the University of Toronto, in partnership with Behavioural Economics in Action at Rotman (BEAR). This report presents the key ideas and takeaways from...

Fair By Design and Turn2Us (in the United Kingdom) commissioned this research to explore recent changes in the poverty premium landscape, to understand if they are having any impact on the cost of premiums, or the number of people who pay them. Importantly, we did this through the lens of the...

This is a financial planning guide developed by OCAD Financial Aid, to help art and design students learn about financial goals, spending, money management, and other...

We still have limited understanding of many issues regarding asset–building policies. What is the role of asset–based approaches in addressing poverty and social exclusion? What does the evidence tell us regarding the advantages and limitations of asset–based policies? What are the...

While the progress of the IDA field to date has surprised even its most ardent supporters, its potential in the coming years is greater. We think this progress stems from two fundamental strengths: first, asset equity is an idea whose time has come; and second, individuals and institutions from all...

The research and policy symposium on income volatility was held on March 9, 2018, in Toronto, Ontario. Speakers from Canada and the United States present on key research findings on the nature of income and expense volatility in the early 21st Century. Speakers also suggest policy solutions to...

The Review of Financial Literacy Research in Canada highlights past and current advancements in financial literacy research (produced by government and non-governmental stakeholders) while identifying existing gaps within the financial landscape. The overriding goal is to help strengthen the...

Recognizing the potential of financial coaching to improve the well-being of consumers, the Consumer Financial Protection Bureau (CFPB) commissioned a rigorous study on the impact of financial coaching programs.1 Using a randomized controlled trial design, this study allows, for the first time, a...

USAI Research Framework takes its acronym from the four principles of ethics that guide it: Utility, Self-Voicing, Access, and Interrelationality. The Framework delineates the preferred research methodology, called “orientation to research”, to encompass various research practices that are...

This comprehensive resource from Prosperity Now supports organizations in developing a participant-centered financial coaching program. Grounded in a field survey, over 100 interviews, expert advice and beta-testing with six new financial coaching programs, the Coaching Guide highlights the...

Empirical evidence gathered over the last several years documents the potential of Children’s Savings Accounts (CSAs) to expand educational and economic opportunity for low- and moderate-income families. While much of the research on CSAs is based on regression analyses of panel data, randomized...