Recognizing the potential of financial coaching to improve the well-being of consumers, the Consumer Financial Protection Bureau (CFPB) commissioned a rigorous study on the impact of financial coaching programs.1 Using a randomized controlled trial design, this study allows, for the first time, a fully causal assessment of the impact of financial coaching as practiced by two programs on the low- and moderate-income consumers they serve. The overall finding of this study is that access to and participation in financial coaching results in measurable changes in financial behavior and well-being. Financial coaching led to gains in three areas: financial behaviors; objective financial health metrics like savings, debt levels and credit score; and subjective feelings of financial confidence and financial well-being.
Implementing financial coaching: Implications for practitioners. Practitioner Brief