Cash Value: How The Financial Clinic Puts Money into the Pockets of Working Poor Families
Author: Mae Watson Grote, Nini Duh
Topic: Asset building and saving, Financial well-being, Research and evaluation
Publisher: The Financial Clinic
Location: United States
Format: Report
Content Type: Research
Publication Date: April 1, 2011

Practitioners engaged in the nascent field of financial development lack a shared system of tracking and analyzing customer progress toward financial security. Practice leaders—ranging from direct service organizations such as the Chicago-based LISC to NeighborWorks America of Washington, D.C.—define customer progress by their individual outcomes frameworks. But without uniform outcomes measures to assess our customers’ progress—and thus, our own performance—the field as a whole is handicapped. Many factors contribute to this problem, two being most prominent: organizations are grounded in distinct theories of change, are funded by a variety of sources with their own expectations, and lack of clarity about how to measure aspects of our work.

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