Research to help FSRA improve the lives of vulnerable consumers

Financial Services Regulatory Authority of Ontario commissioned a research study that focused on consumer attitudes, how consumers are engaging with financial services, and consumer characteristics such as vulnerability.

Insights from the research are allowing FSRA to better understand the realities of consumers’ changing financial lives and helping to identify key opportunities to respond to the needs of vulnerable consumers.

2022 Consumer Research Study highlights.

2022 Consumer Research Study full report

 

 



Financial consumer protection framework

This presentation provides information about the FCAC's public awareness strategy for Canada's new Financial Consumer Protection Framework including an overview of FCAC's planned activities and resources and highlights the importance of collective action to inform Canadians. 

Additional promotional toolkits can be found on the FCAC website. 



Report on the Charities Program 2018 to 2020

The charitable sector is a major social and economic force, offering vital services to Canadians and people around the world. The Canada Revenue Agency's Charities Directorate employs an education-first approach and client-centric philosophy. It aims to promote compliance with the charity-related income tax legislation and regulations in order to support charitable giving and development of the sector, while protecting charities and the public from abuse.

This report provides an update on the Directorate’s activities over the past two years, including the initial impact of the COVID-19 pandemic.



Debt settlement and financial recovery companies: too risky an option?

This report presents a study of the debt settlement and financial recovery industry and examines Canadian consumer issues from these services. 

Data is gathered from company websites and contracts as well as customer surveys and questionnaires completed by governmental and non-governmental organizations. A comparative study of legislation applicable to the industry is also conducted.



Core competencies frameworks on financial literacy

Developed in response to a call from G20 Leaders in 2013, the core competencies frameworks on financial literacy highlight a range of financial literacy outcomes that may be considered to be universally relevant or important for the financial well-being in everyday life of adults and youth.

These documents describe the types of knowledge that youth aged 15 to 18, and adults aged 18 and up, could benefit from. 



Tackling financial exclusion: A country that works for everyone?

Aboriginal Financial Literacy in Canada: Issues and Directions

Canadian Consumer Finance Association: Filling the Gap – Canada’s Payday Lenders

How to Make a Complaint

International Review: Mobile Payments and Consumer Protection

Before You Sign any Contract: 10 Things You Need to Know

An Analysis of the Economic Circumstances of Canadian Seniors

My Turn to Speak: Voices of Microfinance Clients in Benin, Pakistan, Peru and Georgia

Financial Empowerment: Proven Strategies for Reducing Poverty in Ontario

The Registered Disability Savings Plan Program: Why Isn’t It Helping More People?

Accessing Income-Boosting Benefits Through Tax Filing

The case for Financial Literacy: Assessing the effects of financial literacy interventions for low income and vulnerable groups in Canada

Payday Loan Facts and the CFPB’s Impact

Creating Financially Capable Communities: A Resource Guide

Access to Capital and Credit in Native Communities

Municipal Financial Empowerment: A Supervitamin for Public Programs. Strategy #4: Targeting Consumer Financial Protection Powers.

Why It’s So Hard to Regulate Payday Lenders

Addressing Income Volatility of Low Income Populations

Fair Financing: Expanding Small-Dollar Short-Term Credit for Albertans

CFPB Proposal for Payday and Other Small Loans

How the CFPB is Proposing to Regulate the Small Dollar Lending Industry. Understanding and Supporting the Payday Lending Rules.

Fair Lending Report of the Consumer Financial Protection Bureau

Consumer Experiences in Online Payday Loans

Family Strengthening Through Integration and Scaling of Asset-Building Strategies

One Third of A Nation: Strategies for Helping Working Families

Some thoughts on a National Housing Strategy

Social Policy That Works: An Agenda